Logovaz

Took car to dealership and now there are dents on the roof.

Alright guys I need your opinions on what I should do. Here is the deal. I took my car to the dealership this morning and picked up in the afternoon. Now when I got my car I didn’t notice anything until I got home after work and I noticed 2 small dents on each side of the sunroof. I know that they where not there yesterday. Now I am going to the dealership tomorrow bitching because that is bullsh*t. What do you think they will say? And how should I approach this?

Thanks

i8dabomb

iTrader: (2)

you should be calm...then if they should deny it bitch like hell!

CivicsRdBest

yes, make sure you tell them about the problem before you start complaining. You don't want them to call the cops because they have a disgruntal customer.

Seriously though, I doubt they'll do much.

rickinthescv

Did they have any reason to lift the car?

Because the EX's have a problem with dimples around the sunroof caused by stress on the unibody.

Logovaz

well i don't know if they lifted the car because all had them do is align my door hinges.

Logovaz

the only thing they might say is how do they know it was them and not me

Rennen

iTrader: (35)

just talk to them... maybe you'll talk to someone who will be cool, and do something to fix the problem... probably not though... just remember to be polite, cuz you want THEM TO HELP YOU!!!

Logovaz

i got another question, how do you take off the roof lining?

mrchowmein

you know those technicians at some dealerships drive cars that need to be service like a its a race car. Ive see some peel out in new cars on the lot in the back and mess around with them. i actually knew someone who worked for a dealership. car came in, he took it up to 120mph on the freeway and added 10 miles to the car before he brought it in. so word to the wise, technicians could treat your cars like trash. on the issue of dimples. im not sure if they could develop that quick just from a repair, even if they did drive your car hard. you shoulda said something on the spot. i usually inspect my car before i pull out of a dealer, just incase so they cant say its my fault.

ragingSPAM

iTrader: (8)

once u've left the dealership with your car without inspecting it its not thier fault if its damaged...your fault for not checking but see what u can do at the dealership

Blahman240

why my dealer cleaned my engine bay, and ruined the paint on my intake. I told them, and I made the ****ers body match the intake color. At first they were gonna buy a new one. But they said I can have it painted any color I want instead, so we did that.

blackdragon

iTrader: (1)

If you have proof that it wasn't done by you with really really recent pics or If you saw the problem on the lot b4 leaving then they would be held accountable. But still bring it in and CALMLY talk to a service manager or Exec.

I still have an extended warranty on my car for the engine & tranny. Went for a fast oil change and they scratched my lip. I buffed it out a lil b/cuz I'm a really laid back person but I actually saw it while at the dealership. The offered me free brake service & install. After wait for about an hour the guy took me to the back and said a had a f****** broken cv arm on the front left and it would have to stay in the shop overnight. They had to pay for it because on the paper i signed only for brake service not suspension or alignment or nething like that.

modoman

iTrader: (6)

if you didnt say anything when you picked up your car, then theres nothing you can do about it, unless the dealership is ultra cool about happy customers.
but if they deny, you can throw a hissy fit but it wont get you far

Logovaz

Well, today I went to my dealership and guess what they said? Just as most of you suspected, they said it wasn’t their fault and gave me bullsh*t that someone tried to break into my car and blah blah blah. So basically I didn’t get sh*t. I kind of knew it because I had no proof of them doing it so that kind of sucks. Well the only thing I know is that I am not going to them anymore. I would rather drive extra 5 miles to go to another dealership.

AntiLoop

iTrader: (3)

thats how it is man... honda cars rock but honda service sucks !!!

born2xLr8

iTrader: (11)

The service i get is awesome. They fixed my radiator under warranty even though the problem was due to rock damage (which the warranty doesn't cover).
Good luck trying to get them to fix your dents though. Like someone else said, you should have checked before you left the dealer. After that, it's your problem.
I don't know about you guys but the dealer I bring my car to records the mileage and exterior damage so that when they finish with the service, you're sure they didn't joyride or make new dents/stratches.

Logovaz

yeah that would be awesome if my dealership did that but they don't and i don't think they give a sh*t. they are in the business of making money and that's it.

20civic01

did u go to the one on state street? they can be shitty sometimes. is extreemdesigns the one that jessica is part of?

blackdragon

iTrader: (1)

Plain and simple Honda dealerships + service/maintainance = BS/Cr@p
Better to go to Sears let em diagnose the problem, get the parts for Honda Dealership and go to a decent shop. Trust me its alot cheaper, and if you guys haven't noticed servicing civics like ours cost too D@mn much at a Dealership.

skipbarber

iTrader: (34)

exactly.

jjdawg22

Eh.. no. My Honda dealer is the ****.

Logovaz

no i went to one on michigan ave. in ypsi. where do you go? no i don't know jessica. extreemdesigns is my company and we do custom t-shirts.

manahoonie

go in. ask to talk to the service manager. don't talk to the assistants. they're more lile;y to give you bullshhhh straight from the bull. only talk to the service manager. at least at my local dealership, he works with you.

jttegx

iTrader: (3)

before you approach the dealership, your gonna need to prove yourself that you did not do it and they did. you can only predict because what if you didn;t know the damage occured while driving and rocks on highway flew onto the roof? it could be anything.

if you want them to take care of it, your first gonna need a solid proof of evidence that they done that. which is very difficult in your situation.
goodluck
(ps, it doesnt hurt to try. at least you'll know then if their jerks or not)

blackdragon

iTrader: (1)

Here what the ****'s did to my ish

Hendo_Honda

Even if you spotted the damage before you left the lot, they would have said, "How do we know it wasn't there in the first place?". The only problem with these new 7th Gen Hondas is that the sheetmetal is too d@mn thin. I put a small dent in my fender when I leaned on it! > Dealers are not going to own up to anything unless it happens in front of you and another non-dealer-related witness.

Mdalicandro07

NEVER TAKE YOUR CAR TO A HONDA DEALERSHIP!!!!!

I had transmission work done, and my synchros went 15 miles out of the service center...
F*** HONDA SERVICE CENTERS...fix it yourself, thats my motto

blackdragon

iTrader: (1)

When u pull into the service area, and tell them what kinda service u want. It is their duty to inspect it before sendin it in the shop. And after u sign they r responsible for any damage while on there lot. If they didn't inspect it im positive that ur car is their responsibility thereon. Sunroof problems is another reason I didn't get EX.

Mike4831

Well I worked at Honda and I know for a fact they will not pay for it. You leave your vehicle there at your own risk. There is no proof they did it. The only suggestion I could give is to be calm about it.

20civic01

i ci c, i graduated from u of m recently. i thought your company was another one. my bad