Rep Power: 0

So I just need to clear something up in regards to a fight I had with customer service for a parts site I ordered from and I was hoping some of you could offer some insight. My 1998 CX driver's side window regulator broke so I went online to order a new one. I go to an autoparts website and put in my year, make, and model and click on "window regulators"...it gives me only one option, which it says fits my car. I look further at the item description and it describes the car that it fits as being a sedan!? I figured this must be a mistake since the CX only comes as a Hatchback, and ordered the part since every other indication says that this part will indeed fit my car. Wouldn't you know the part comes 3 days later, and its not a fit for my car. No problem, I'll just return it and get refund and find the part somewhere else right? I call up the site's customer service to explain my issue and the customer service guy tells me that since the site CLEARLY says the part is for a sedan in the item description I should have known that it wouldn't fit my Hatchback! Obviously I fight him on this by explaining that I put in my car's exact specifications as 1998 Honda Civic CX and that their site told me the part would fit my car, so I assumed the "sedan" part was a mistake in the item description. His response..."sir the part doesn't fit because it's for a CX sedan, not a CX Hatchback, we clearly state that." Is this guy kidding me, a CX sedan, really? I explain to him that the CX only comes as a Hatchback, to which he responds "yeah in the US, but we ship globally and the part that you ordered fits CX sedans sold in other countries." At this point I hung up and sent an email to their customer service instead of continuing with this guy. As far as I know the 1998 Civic CX has never been assembled as a sedan anywhere in the world, I searched and found nothing indicating this. What I am wondering is if anyone knows if such a thing exists, because if not, this is one of those times where I will not stop fighting until they admit that they are wrong and give me a damn refund! Thanks for any help

 
Rep Power: 518

Was this not from a Honda dealer website? (I assume not.)

You want to battle it out.....But meanwhile, your window is still broken.





72250-S00-003
Looks like 92 McDoubles at Majestic. That's cheap, because it will be correct.
http://www.hondaautomotiveparts.com/...y5=DOOR+WINDOW



For poops and giggles, I looked at the DangerZone site. They will sell all sorts of power window motors and regulators for a CX. All are for either 2 door or 4 door cars.
Example: Calling the regulator a motor, but selling it without the motor...
ACI Auto/Window Lift Motor

Notes: Regulator only Power windows
Motor Included: No
http://www.autozone.com/autozone/par...6_7690%2C78655


This makes my head hurt.



Maybe you shoulda picked the 2 door version?

 
Rep Power: 0

That's great, you found the part that I need on a different website...but that was not my point. My point is that the site I ordered from told me that the part I ordered would fit my car, there was no "2 door option." Look for yourself:

http://www.autopartsnetwork.com/shop..._1-dot-6L.html

I simply want to know if in fact the CX submodel truly exists as a sedan in "other countries" as the customer service rep claimed. If there really are CX sedans out there I'll submit and chalk it up as a loss, otherwise I plan to fight their customer service until i get a full refund.

 
Rep Power: 518

Majestic shows a scissor type regulator, your site shows a cable type. Should have been a clue there too.


No, I have no idea what versions were available in other markets. My US catalog shows CX is only a 3 door hatch.


So prove their site is for USA?
Here's a clue that the website you linked is not set up for international:
The 7th gen Civic.
Pick 2004. Civic. Si.
In Canada that car has a 1.7 engine (same car as an EX in the US).
In the US the Si has a 2.0
What does that website have for engine choices on a 2004 Civic Si?



Try to pick a European Diesel Civic?

 
Rep Power: 0

I couldn't find a sedan either, when it comes down to parts like that i wouldn't even waste my time with someone named Peggy i would just go to Honda dealer then you know the parts will be right