Rep Power: 350

Well, I placed an order from Robear on April 30 online. This day was a Friday. I knew when I placed the order that the shop was closed that day so I figured it would go out on Monday and I was fine with that. I paid two day express shipping for a revo ss and a set of AC S7 indiglos. After waiting for the parts to get shipped, I finally saw them the following Friday which was the 7th or 8th of May. I looked through the box and noticed that the gauges had two indicators for Hot/Cold engine temp but no indicator for Empty/Full fuel gauge. I called Rob that Friday and informed him. He told me that I needed to deal with AC about the issue. Right then I was kind of like wtf, why am I having to deal with someone else when I bought it from you?

Anyways, I tried calling AC directly and they said the vendor needed to take care of the issue. So Rob told me he'd get the part I was missing and send it out to me asap. I never received it and I hadn't heard back from him. I tried calling today but couldn't get an answer.

I'm kind of dissappointed because I've ordered alot of things from Rob before it was Robear a long time ago. Hopefully the issue will get resolved soon. I'll post as things develop.

 
Rep Power: 0

I totally understand why you are frustrated, and want to take care of it.

if i had an extra set of gauges, i would open them up and send you the piece you need. Somehow AC Auto mis-packed the gauge box we sent you. I truly apologize about that!

The moment i get more 01-03 Civic S7 Gauge, i assure you I will overnight the correct piece to you, and an extra gift , which i promise you will like!

Again, i truly apologize about this small incident, it will be handled professionaly and in a timely manner.

Thanks!
Rob
www.robearracing.com

 
Rep Power: 448

^^this is why Rob is such a great vendor to have on the site

 
Rep Power: 0

that's why it's a good thing that we've Rob himself over here...

 
Rep Power: 0

thats awesome, i want a free gift too

 
Rep Power: 0

me too post a thread to tell us what it is

 
Rep Power: 350

Understand, Rob, I don't think you're a jerk, I understand who is to blame for the goof up. Only thing that dissappointed me was that you told me you'd pick them up one day the week before last and get them out to me and I should have seen them by the end of last week. Now, you don't even have that part in hand. All I want is to be informed of when I will have the right product, by call or email. I just don't appreciate having to wait blindly on something, expecting it to be here and it never comes. I really would've liked to avoid this post, I don't want to tarnish your rep, I just want what I paid for. Thanks.

 
Rep Power: 320

I understand your frustration, but Rob is one of the only people I even trust to buy parts from anymore. I know he will come through and do what needs to be done.

 
Rep Power: 350

Well, I got the gauge piece that I was waiting for today. Thanks, Rob.
Appreciate the "something extra" too.

 
Rep Power: 0

WHAT WAS IT?!?!

glad to hear everything is now good ^_^