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Derek,

This type of thing (online purchasing, etc.) is always being discussed in this forum, you know that. Just because you have a working relationship with Tornactive in my opinion doesn't give you the right to lock this thread. Don't you think that is a little biased? Of course this is your site so there is not much I can do about it.

Getting back to Rob's comments...Of course now you are going to say that you never told me the airdam would be shipped directly from Kaminari. I find it interesting that you never once denied saying that through all of the correspondence we had. You are only now saying you didn't because I have brought this out in the open.

Yes, I posted all of the emails concerning this transaction. I talked to Rob on the phone when I placed the order and was told the item would be shipped directly from Kaminari and that they charge a flat shipping fee that he would have to stick to.

Rob told me he cannot find my paperwork.

The airdam was shipped directly to a body shop out of state to be prepped and painted. I cancelled the job because I could get it done quicker somewhere else so the bumper was then shipped back to me. That is where the delay occurred.

I do not lie or cheat people either. I realize Tornactive has a great reputation on this forum. I have even recommended them to people numerous times and have had nice chats with Rob on the phone. But I am telling the truth here. Rob can deny it all he wants. I am still amazed that Tornactive will not make this right and I am now being called a liar. Of course you have the advantage of having the owner of this forum on your side. I am telling the truth and want the members of this forum to know about it.

 
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Dude duelly noted, but you can argue till your blue in the face. Contact a lawyer or the BBB, instead on complaining here.

 
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I'm not complaining here. The thread was locked before I could reply back to Tornactive's comments. Like I said before, I don't really expect Tornactive to do anything on their own, I just wanted the members of this forum to know what happened just as I would expect one of you to let me know if you have a bad experience with a reseller. Happens on this forum all the time.

 
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"The airdam was shipped directly to a body shop out of state to be prepped and painted. I cancelled the job because I could get it done quicker somewhere else so the bumper was then shipped back to me. That is where the delay occurred."

If this was shipped somewhere, opened, then reboxed and shipped again, then why not talk with the shop that shipped it the second time (after the store shipped it). It isn't Rob's problem if he delivered it to where you told him to. This is of course assumes that it wasn't ordered as "painted" and sent to a body shop of the store's choosing.

 
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I did not say it was opened and re-shipped. It was never opened until it was received by me from the shop. They simply put my address on the box and shipped it back to me. I'm not conveniently leaving out important facts here, I am telling you everything. I even called the shop to ask them if that is how they received it because the box was literally "homemade" out of several pieces of cardboard. They verified that of course and their address was still on the outside of the box when it was originally sent.

 
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i honestly think its all of Tornactive's fault and he should take care of it period...if this is all the truth...
IMO
just because he has a great reputation, doesnt mean he cant ever make a mistake.

 
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If the thread was locked the first time, there was a reason. Take it to the BBB, or whomever you choose, but no one here can do anything for you.

 
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geez...what is with some of you guys...I'm not looking for any of you to do anything for me. I realize I got screwed. The posts are simply pointing out to the members of this forum my experience with Tornactive just as some of you have posted your experiences with Procarparts, Hand-A-Accessories, Majestic, Speedpeople, etc.

 
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If its true that sucks, but I am going to take a chance on Rob, I will order my HKS exhaust on the 15th of september and he probably wont have it in stock and I wont be around to verify wether its in good condition or not until probably 95 days after its been delievered to me, but from all the positive feed back I have seen in the past, and because I dont believe Derek would lead 4500+ members to buy from someone whos business is **** poor, I will take my chances.

 
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I'm with ya SQ, taking sides doesn't help, i don't see why the first thread was locked on a biased opinion, that wasn't the first bad thing i have heard from Rob, but I am not going to bring up the past, but I am sorry he isn't standing up for his mistake....it is just that simple.

 
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From RObs point of it he's in the right as well. Ifhe gives you your money back, or replaces the part it comes from his pocket. He probably has similar issued with Importtrendz which is why he can't contact them. I'm sure Rob isn't happy with them either and they have allready cost hims ome financial losses. Just take it to the BBB

 
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It was in very bad taste to call out Rob like this. You have not only made an *** out of Rob, but out of yourself too. You continue to whine and go on and on about how you got such shitty service. It's great that you made it known that you're less than impressed with Tornactive. Most of have ordered from him and never had a problem. Just drop it man. It's over and done with. Rob has said that he can't do anything for you. Sometimes you just have to cut your losses. I've ordered stuff online a few times and I got screwed. It's a way of life man.

Like I said, I've ordered from Rob and never had a problem and I plan on continuing my ordering with him.

 
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Tornactive does have a good reputation on the site. I ordered a grill from him and was pretty well satisfied. Well, except that part of it was chipped off but can't be seen when the hood is shut. Not worth shipping it back to cali so no big deal.

Anyhow, SQcivic has a problem and has every right to post his experience on the forum. D only locked his thread because he receives money from tornactive, period. That's the way it goes though. It's always about the money.

The shipping to the body shop does bring a new varible into the equation. Since that variable is there, it is a little hard to pin this mishap on tornactive alone.

You can reclaim some of your loss by simply not recommending them and not spending anymore of your money there. Their prices are higher in general than most other places anyway.

 
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whats the exact story? you ordered a kit from torn to be sent to a body shop but then later cancelled and it was sent to you. maybe the body shop folded it? there are so many middle men invloved its confusing. if the kit was ordered from torn and was supposed to be shipped directly to you then i agree with you. he should either replace it or give you a refund. then he should settle it with importtrendz or whoever actually shipped it out. you dealt with torn and only with torn so you shouldnt have to deal with anyone else. and it wasnt exactly torns fault either so he should settle it with the people who shipped it out. not sure why he cant contact them but maybe he has to settle it through BBB again.

 
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taz757 - I am not whining about anything, I am merely pointing out my experience with a reseller. There are several posts on this forum that have done the exact same thing and I always appreciate that member letting me know to use caution with a reseller or giving me an idea of the reseller's character. No you don't just have to bend over and take it. Sure I'm probably going to end up with nothing, but I felt it important to let the membership know my buying experience. IMO you seem to be the only one being an ***.

VNLILMAN - the whole story is posted

 
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yo taz, im sure if you got pretty much ripped off by ANY company you would be on here doing the same exact thing!
i know i would, i dont care who it is, and how much past experience and reputation ive had with them!
if you get ripped off period, its not fun, because it wasnt his fault in anyway

 
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I ordered my neuspeed upper front strut bar from him never had a problem. I will order from him again.

 
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I feel your pain i truely do. Its happened to me before (not at this scale). I appreciate that your telling the others about the bad experience and allowing them to come to their own conclusions about Torn.

 
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Rob did NOT drag it out past the return date cut off. I did not notify him until I heard from Kaminari who I notified first. Read the original post. Rob was not notified by me until much later, when I received word from Kaminari. My problem with Tornactive is the fact that I was told the piece came directly from Kaminari which it obviously did not. If it had it would not have been folded in half and stuffed in a homemade box. It would be in factory condition in a Kaminari box. My problem is that I was told I would be getting a piece directly from the manufacturer and that is not what was sent to me.

 
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I agree when you pay for the part and dont get it think about how long you had to work to get that money for the parts id be really angry if i got ripped off like that.

 
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In my opinion, you should come to your own conclusions about Torn when you deal with them, not on what others are saying about them. I have been ripped off a couple times from companies, and it blows. But judging a retailer based on what other people "say" about them as absolute rather than a guide, is foolish. Especially when there is plenty of evidence of good service from them. Like I said before, you are bound to have a bad experience with someone. But sometimes there is not much you can do about it.

 
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[QUOTE]Quote
[hr]Originally posted by: NoowGuy
I have to TOTALLY agree

 
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I really can't understand why everyone is getting so bent out of shape. All it appears he's doing is telling everyone about his bad experience with a certain company. That's it. We've either all done it or heard it. Either for venting purposes or just to give someone a heads up about a companies practices. I really don't see the problem here...

 
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SQCivic, You are right. the fact that tornactive hasnt tried to help you solve this problem magnifies the fact that tornactive is in the wrong. He knows hes in the wrong but instead desides to hide behind the "return policy". I feel for you and hope everything works out.
P.S. thanks for the heads up on tornactive...

 
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how do you not see the problem? the dude got ripped off, and the company is not taking any responsibilty towards there own action, because they dont wanna lost any revenue from there own pockets or company $$.

But yes, people are seeing it wrong, because SQ just wanted to inform people of his experience...so i know what you mean.
hes not really accusing Torn of being a bad guy or anything, but simple showing what happened to his worthless Kaminari lip, that he spent his hard working money on, for nothing! tell me you wouldnt be mad in the slightest way.

 
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Exactly. If this was about Agapitos Part Store in Columbus, Oh, I don't think D would've locked the original thread. The discussion would've went on like it would for any other retailer. If someone posted something about my friends I'd be unhappy, too. It is his site, however, and he has the right to do as he pleases.

P3AC3

 
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He was saying he doesn't see a problem with us discissing it, not with what happened. Next time read the whole post and not just the last sentence.

 
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ok silver, i did read the whole freaking thing! and not just the last sentence!
i was simply replying that the problem is very obvious ok....and pointing out the facts
so before you run your mouth tellin me what i did and did not do, try checking first before you look stupid

 
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SQcivic: I'm sorry to hear about your problem, it sucks even more that they dont want to help you out in any way. you should definitely be in touch with a lawyer, give him the emails and any receipts you have and take it from there. i have heard many bad things about tornactive aside from this instance and will never be placing an order with that company or any other company associated with them. as for derek, maybe he has had good experiences with them thus far, but it only takes one time; maybe he will see your side in the future, maybe not. either way, this is his site, and like it says under his name, he is the judge, jury and executioner. but dont give up on this, even if you cant post about it here. we all appreciate your information in the matter, im sure it has helped some of us.

Fire

 
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Okay... well after having to read through EVERYTHING... It does look like TornActive should step up to their reputation. I respect all companies based on their reputation. Wherever I work we always get those 1 bad customers every two weeks. I would watch my boss do whatever it took to see the customer was happy. TornActive, this sale was through you, so therefor why should he have to go through a different company about the product. He tried to make it easy on you by going to the company who made the product. In which case you did not buy direct from them, how is it the customers fault? Do the right thing here... make everybody have some faith in your company again. Just my opinion.