Rep Power: 0

Hi, I am new in the site, I have a serious problem, so I will try to explain it the easier way.

I own a Honda Civic 2006 (Salvage Title) and 1 valet key (VK), the one that doesn't open the trunk. Last Thursday (Feb 2) I went to Honda Authorized dealer to buy a new Master Key(MK), it cost me 204 dlls (cut and programming). The MK that they give me, doesn't open the trunk, neither the drivers door, so it only starts the car, and if I want to open the car I have to push the button on the MK, besides, since I received the MK, now my VK doesn't open the door either :S. Now I have a 1 x MK and 1 x VK, none of them opens the drivers door if inserts.

The people of HONDA says that the MK is well made, and was only programmed to starts the car, not to open the door, and insist that the door cylinder and ignition cylinder are different, so the MK only starts the car. How in the hell I get to Honda Authorized dealer with my VK, If they says that the ignition and door have different cylinders?, my VK used to open the door and starts the car, How is possible that after they give me the MK, magically my VK stopped working with the door? They insist that the car is Salvage Title, so its possible that the door cylinder was changed, but I said that the car was damaged from the front, the doors AND trunk are original, still have the serial number in it, the trunk doesnt open with the MK either, They changed the trunk cylinder too??

The solution they offer me is to "repair" the door cylinder and charges me the job, so I refuse to pay a dime, so they damage my door cylinder, I paid for a fully working MK, that its a key that opens door and trunk, and starts the car, besides, my VK should still working.

What I think is that they dont want to admit that they made a bad key, and damage the door cylinder with it.

What should I do? Who is right?

thanks in advance, and sorry for my English

 
Rep Power: 518

First question: Did the dealer cut a master from code, or did they just duplicate your valet key?
If you had to hand over your valet key, I bet it is possible they put a valet cut on the master blank. Visually, they look almost the same. I have a hard time telling the difference just by looking at the cut of the blade.
The sidewinder keys are VERY hard to cut perfect. 75% of the ones I deal with need filed or recut before they work right. Only one person in our department can cut the keys good on the first try, and at least 25% of his still need finished before they work right.

Programming has nothing to do with making a lock turn. The cut of the key blade is the ONLY thing that allows that happen.
Programming only allows the engine to run via the Immobilizer. And the keyless power lock functions.

If your valet key unlocked the door and started the car, then those 2 locks are keyed the same, like they are supposed to be.

If the new master does not work the door...and NOW the valet key no longer works the door, I think the dealer boogered the door lock tumblers by trying to jam the new key in. They would owe you a fix.
(My service manager has done this several times! Guess who gets to fix it when he does it. He's screwed up ignitions doing the same thing too!)

The trunk should never work with the valet cut key.
The trunk cylinder COULD just be stuck/seized from lack of use. I would try spraying some penetrating oil in it first.

Not many people are willing or able to work with locks in general, and the sidewinder keys are just twice as tedious to work with.
If your dealer is inept, you may need to find a capable lock shop.

 
Rep Power: 0

Thanks for the answer. " Did the dealer cut a master from code, or did they just duplicate your valet key?" They do it from the code, they claim that don't touch the valet key for anything, I think that they screw my lock, so they owe me a fix, simple as that.