bassam.khouri

Hi,

I have recently purchased a new Civic 2016 Touring and I have a BlackBerry Priv device. I was successfully able to pair the two via Bluetooth and also got Android Auto working.

A few days later, the vehicle would not connect to the device, or vice versa. I don't know who's at fault, but I tried unpairing my device by going to "Settings > Phone > Bluetooth device list > Select my device > Delete" but it failed to delete the said device. When trying to scan for BT devices, the Civic's infotainment systems indicates my BB Priv is already paired.

To recover, I ended up reseting the infotainment system to the Factory settings. Then, I was able to pair my device and everything started working fine. However, the bluetooth connection failed, yet again, and I'm unable to pair via Bluetooth or use Android Auto. Trying to unpair my device fails. Scanning for BT devices indicates my BB device is already paired, even though I removed my Honda from my phone's list of "paired devices"

According to the Vehicle's Version Information, I have Applications version Ver.1.F183.52 installed.

I really don't want to have to reset the infotainment to the Factory settings again, especially since this is the second time I encountered this issue in less than 3 weeks (out of which I didn't use my car for 1 week).

Does anyone know how I can get additional details as to why deleting/unpair the bluetooth device fails? Is there an Application version update? is so, how do I go about getting my car updated?

Any help is really appreciated. Thanks.

mcnoople

Your dealership should be able to reset the unit to factory default settings which will clear everything out. You should do this only if you can find no other means to remove the device. This is done with a scanner instead of the in vehicle menus. It is mainly intended for system that have been pass code locked and the pass code is not available such as in a used car purchase/trade it situation.

bassam.khouri

As I mentioned in my original post, I reset the to factory settings myselfthe first time. I want to understand why it failed as it's the second time I encounter this problem in less than 3 weeks. Quite annoying.

ezone

Contact Honda customer service ?