Rep Power: 812

opto_isolator, I installed the fatmat the same as you did. It took me two hours or more to make sure it was sticking. I think the engine heat is just too much for the adhesive to handle. However, I have dynamat in my trunk and that stuff will NEVER come loose.

 
Rep Power: 359

Damn, that sucks. I wish the hondas of today had the hood liner like my 89 si crx then you could adhere that **** to the back of that and snap the liner back into place.


Doc C -- Report them to the Better Business Bureau - www.bbb.org. they are false advertising a money back guarantee.

Good luck people!

 
Rep Power: 0

Yep, they are basically full of it... they continue to insist that they have not heard of this problem, and that it is my fault for installing it improperly. I installed it in EXACT accordance with the install instructions, and it took me > 2 hours to do it.

Here is their reply
--------------------

We sell thousands upon thousands of items monthly and we have had very few complaints, and the reason for this is that the product when installed properly does not fall off, nor can you really even pull it off without some serious work. Being that this is an industry that we specialize in we know exactly how well our products stick and work. Unfortunately our satisfaction guarantee does not warrant the use of the entire package but rather 20% of it. Testing a piece on an area of your vehicle is the good
way to go about making sure the products going to work for you. Also if
you have some extra time check out all the thousands of wonderful post located on the net on how great FatMat really does work. Searching hard enough you will find complaints on any product ever designed, but our ratio of satisfied customers is 98.3% and that's a terrific ratio. We simply cannot refund a customer when they try our entire product and installed it improperly. If you were to buy a car and wreck it the company will not give you your money back, and for good reason. If you were willing to be fair about this you probably could understand our reasoning. If our product is installed properly, it WILL NOT fall off. If you would like to try again we would be willing to sell you another hood liner at 1/3rd of the cost. This is the best we can offer you, very sorry.

Team FatMat
www.fatmat.com
866-4-FatMat

----- Original Message -----
From: "Carter Coberley" <carter@coberley.com>
To: <carter@coberley.com>; "'Support@Armyourbody.com'" <Support@armyourbody.com>; <sales@fatmat.com>
Sent: Wednesday, August 20, 2003 11:16 AM
Subject: RE: Requesting refund for FatMat hood liner


>
>
> ---- carter@coberley.com ----
>
> > -----Original Message-----
> > From: Carter Coberley [mailto:carter@coberley.com]
> > Sent: Wednesday, August 20, 2003 11:04 AM
> > To: carter@coberley.com; 'Support@Armyourbody.com'
> > Subject: RE: Requesting refund for FatMat hood liner
> >
> >
> > Hello,
> >
> > Am I to assume that your silence indicates that you are not going to
> > be honoring your money back guarantee?
> >
> > Please let me know what you intend to do.
> >
> > Thanks
> >
> > -Carter
> >
> > ---- carter@coberley.com ----
> >
> > > -----Original Message-----
> > > From: Carter Coberley [mailto:carter@coberley.com]
> > > Sent: Sunday, August 17, 2003 5:47 PM
> > > To: 'Support@Armyourbody.com'
> > > Cc: 'Carter Coberley'
> > > Subject: Requesting refund for FatMat hood liner
> > >
> > >
> > > Hi the day after I received this e-mail from you last week I
> > > opened my hood and the liner had completely fallen off (all except
> > > for one small
> > > corner) and was sitting on top of my engine.
> > >
> > > I did an internet search and I find that I am not the only one
> > > suffering from this problem. Please see the following link to a
> > > forum where users are discussing this very problem with your
> > > product:
> > >
> > > http://www.7thgencivic.com/forums/sh...?s=bf8ad1b0204
> > > 0d07b1568b 4479573d6cf&threadid=107364&perpage=15&pagenumber= 1
> > >
> > >
> > > It was a severe disaster to remove the left over sticky residue
> > > left by the mat, and I still do not have it completely removed.
> > >
> > > Given that your web site offers a money back guarantee, I would
> > > like to request a refund for this product.
> > >
> > > I would also like to ask, can you recommend anything that will
> > > take the residual 'gunk' off the underside of my hood where the
> > > mat became unstuck.
> > >
> > > I am really disappointed, because when it WAS stuck to the hood,
> > > this product did in fact work to reduce engine noise, and I was
> > > very pleased with this.
> > >
> > > However, it doesn't stay stuck, not only to my car, but to others
> > > as well. Perhaps you can revise the product to make it more
> > > 'sticky' or provide some other means of adhesion.
> > >
> > > In the mean time, please let me know that you do intend to honor
> > > your refund policy, and let me know the amount and date to expect
> > > the credit.
> > >
> > > Thank you
> > >
> > > Dr. Carter R. Coberley
> > >
> > >
> > > ---- carter@coberley.com ----
> > >
> > > > -----Original Message-----
> > > > From: Support@Armyourbody.com [mailto:Support@armyourbody.com]
> > > > Sent: Tuesday, August 12, 2003 4:39 PM
> > > > To: Carter Coberley
> > > > Subject: Re: Need tracking #, Item may have been lost. Thanks
> > > >
> > > >
> > > > Carter,
> > > > Thank you for your purchase. We have sold this Liner
> > for about a
> > > > year and you are the first of our Customers to have a
> > problem with
> > > > it adhering. When you applied the FatMat and the Liner
> > you have to
> > > > be certain that there are no air pockets between the
> > FatMat and you
> > > > hood, and between the FatMat and liner.It there are and
> > air pockets
> > > > it would cause it to sag, or Peel. The Heat from your engine
> > > > will not make our Product peel or Sag, it is designed for this
> > > > type of heat. The Heat actually helps it stick. Please try to
> > make sure you
> > > > do not have any air pockets.
> > > >
> > > > Thank you.
> > > > Devona
> > > > Support@ArmYourBody.com
> > > > www.FatMat.com
> > > > www.ArmYourBody.Com
> > > >
> > > > Toll Free Phone Support & Ordering
> > > > 1-866-665-4367
> > > > Fax: 1-814-665-9270
> > > > PayPal Address
> > > > sales@fatmat.com
> > > > sales@armyourbody.com
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Carter Coberley" <carter@coberley.com>
> > > > To: "Support@Armyourbody.com" <Support@armyourbody.com>
> > > > Cc: <shopping@coberley.com>
> > > > Sent: Tuesday, August 12, 2003 8:36 AM
> > > > Subject: Re: Need tracking #, Item may have been lost. Thanks
> > > >
> > > >
> > > > > Hi,
> > > > >
> > > > > I received the item and installed it this weekend (hood
> > liner). I
> > > > > followed the directions precisely, using your degreasing agent
> > > > > supplied, and I even made sure to degrease the underside of
> > > > the hood
> > > > > thoroughly with 409, and Isopropyl alcohol (2 full wipe downs,
> > > > > followed by 2 wipe downs with dry paper towels in
> > > between) before I
> > > > > used your degreaser.
> > > > >
> > > > > Then I applied the FatMat first, using the roller.
> > > > Temperature was >
> > > > > 85 degrees that day. I also then applied the hood liner. I
> > > > > then pressed firmly over the entire surface for > 5 minutes,
> > and then
> > > > > parked the car for the whole weekend to let the adhesive set
> > > > > in.
> > > > >
> > > > > As of today (tuesday) I popped the hood after my 1 hour
> > > > commute into
> > > > > work. The fatmat (tar paper) and the hood liner are both
> > > > peeling from
> > > > > the underside of the hood. It is starting to sag and fall off.
> > > > >
> > > > > I believe this is simply because when it gets warm, the
> > > > adhesive does
> > > > > not stick as well, and so it's starting to peel away.
> > > > >
> > > > > This is extremely unfortunate, since the product actually
> > > > DOES reduce
> > > > > engine noise fairly well in my car, and I was really
> > enjoying it.
> > > > > However, having it peel off is not acceptable.
> > > > >
> > > > > Do you offer any kind of money back / satisfaction guarantee?
> > > > >
> > > > > Can you also offer any advice as to how to get the now
> > > > peeling fatmat
> > > > > / hood liner off of the underside of my hood (the
> > residual sticky
> > > > > stuff stuck all over the bottom of the hood is looking very
> > > > bad in the
> > > > > areas where it is detatching - how do I completely remove
> > > > the adhesive
> > > > > safely, without damaging the paint on the underside of
> > the hood?)
> > > > >
> > > > > Thanks for your help
> > > > >
> > > > > -Carter
> > > > >
> > > > > On Tue, 5 Aug 2003 09:29:47 -0400, "Support@Armyourbody.com"
> > > > > <Support@armyourbody.com> said:
> > > > > > Carter,
> > > > > > Thank you for your order. Your order was scheduled to
> > > > be shipped
> > > > > > out
> > > > on
> > > > > > Monday but our Warehouse is running behind, and your
> > > > order will go out
> > > > > > on Wednesday, Thursday at the latest. The tracking
> > > > number for your
> > > > > > order is 131385110029943, FedEx. If you have any
> > > > questions please feel
> > > > > > free to contact us.
> > > > > >
> > > > > > Thank you.
> > > > > > Devona
> > > > > > Support@ArmYourBody.com
> > > > > > www.FatMat.com
> > > > > > www.ArmYourBody.Com
> > > > > >
> > > > > > Toll Free Phone Support & Ordering
> > > > > > 1-866-665-4367
> > > > > > Fax: 1-814-665-9270
> > > > > > PayPal Address
> > > > > > sales@fatmat.com
> > > > > > sales@armyourbody.com
> > > > > >
> > > > > -->> carter@coberley.com <<--
> > > > >
> > > >
> > > >
> > > > ---
> > > > Incoming mail is certified Virus Free.
> > > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > > Version: 6.0.510 / Virus Database: 307 - Release Date: 8/14/2003
> > > >
> > > >
> > >
> >
>

 
Rep Power: 312

This is the guarentee they are putting up on their site:

Funny, since when I bought it I remember reading something about it being guarenteed to stick or my money back. Can't seem to find that on there now.....

 
Rep Power: 0

also note that if you call them nobody answers the phone, and the phone number they put on their invoices is actually a fax number.

 
Rep Power: 812

That's too bad about the guarantee. They actually say that fatmat alone is not designed to be used under the hood where it gets hot. But even the foam is peeling from the fatmat! I don't know how else to make it stick.

 
Rep Power: 312

Only thing I can think of is to remove it and see about using some high quality adhesive (unlike what they used) to re-attach it back to the hood. That's probably what I'm going to do when mine starts peeling worse than it is. I don't want it to get into the moving parts!

 
Rep Power: 0

hows the adhesion of the other fatmat products? such as xtreme trunk kit or ratt pack? do those ahere as bad? i might buy some of that stuff later one

 
Rep Power: 812

Fatmat is all the same. The stuff under the hood would be the same as any other product they have. I would say get dynamat extreme--I used it and it will never ever peel off. Fatmat comes right off when it gets a little hot.

As for the hoodliner fatmat, I got some of that all-purpose clear cement glue and put some on the bottom where it was peeling./ It holds okay now, but the heat keeps ruining it. I even sprayed some heat resistant carpet adhesive to the foam, but it still peels!

 
Rep Power: 337

well, thats not the fatmet itsself, thats jsut the crap youve but between it to ruin the bond itself, the clear cement glue, the spray adhesive, its not fatmat itself, its liek drywallign a house and the tape comes unglued, its not cuase the tape sucks for drywalling, its cause you ruined the natural adhesive surface of the fatmat

then again, you could always argue that if you had the potential to ruin the surface, and that potential didnt exist with teh dynamat extreeme.....

 
Rep Power: 312

I too think that the fat mat is an inferior product. Not just the hood liner, but the asphalt mat as well. I still have a lingering odor in my car after 4 months, wheras when I applied the dynamat extreme there was no odor what so ever. Additonally, the fat mat didn't seem to stick as well as the dynamat.

The sound deadening properties were pretty much the same - but overall I think its def. worth it to spend a few dollars more and be a happy customer. Remember the old adage, you get what you pay for.