Rep Power: 0

Hi, I'm new to this site and was hoping for some advice/info. A couple of weeks ago I had the front left wheel bearing replaced on my 2009 Honda civic. The ABS light was not on before this. When the car was picked up from the shop, the ABS light was on. Mechanic said it would probably shut off in about a week. It hasn't shut off. I went to Honda dealership and was told that the mechanic either put in the wheel bearing backwards or damaged the ABS sensor. I returned to the mechanic that did the wheel bearing and informed him of this. He says it wasn't put in backwards and would check the ABS and if it was his fault he would cover it. I left my car at the shop (was also getting tires) , when I returned , the mechanic says the ABS is damaged...but it wasn't MY fault nor HIS. He now says he will only charge me for the part and not the labor. I can't get an answer out of him on how much the part is either. Why would the light come on after he worked on it,..and it not be something he caused?

Any advice/input would be gratefully appreciated.

 
Rep Power: 517

FYI: If the car has less than 60,000 miles, that wheel bearing would have been covered under the 5/60 powertrain warranty.'

That means FREE to you.

Too late now.



To your question:

1) Bearing installed backwards. There is a magnetic encoder ring embedded in one side of the bearing.
This is the most common error I have encountered, most installers just don't realize the bearing is made this way.

2) Magnetic encoder ring damaged. Easy to do, they are susceptible to damage from other magnets. (Please don't ask how we figured this one out.)

3) The wheel speed sensor itself got damaged.

4) Wrong bearing. Completely wrong.


If the problem lies within the corner that the shop JUST had apart, and not any of the other three wheels......They should own that problem.

Regardless of what the actual cause is, the shop owes you a fix at ZERO COST to you (as long as it is in the area they touched).
YOU didn't cause it.
They did.

Let's spin the wheel of ethics and see where it lands.....

Nobody likes eating crow, but a big glass of integrity washes it right down.






Prices of the bearing, check the link under the pic...Bearing is item #4


http://www.hondaautomotiveparts.com/...AKE+%281.8L%29

I suggest you go to the start page
http://www.hondaautomotiveparts.com/
Enter your car info or your VIN, and try to narrow down the choices. System/Component in the list is "Front Brake" (and maybe pick your engine size, 1.8L or 2.0L)

When figuring your price, keep in mind that most shops pay about 10-20% below MSRP, then mark it up to whatever they need to make a profit off of you. There are other price plans too, but that is the most common.


--------------------------------------------------------------------------

You can tell a LOT about a shop by how they handle a problem.
Where did the wheel of ethics land?

--------------------------------------------------------------------------

HTH