2 hours labor for diagnosis when I told them what the problem was?
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I can't access my previous post re the AC compressor clutch not engaging on my 2004 LX because the Statistics icon goes to a Chevy ad.
But I diagnosed the problem as being a bad clutch coil and told the AC place that was the problem.
When I dropped the car off I was told it would be $234 to diagnose the problem and I assumed that would not be charged if I had the work done there.
Wrong. The clutch was the problem but of course they replaced the whole compressor and a bent hard line for an ADDITIONAL $1300. ( $117 hourly labor rate)
Is it usual to have to pay such a high diagnosis fee when the problem is known?
I doubt they will want to give me any money back, but I'm inclined to post on Yelp warning others to not get burned that way.
Jim
But I diagnosed the problem as being a bad clutch coil and told the AC place that was the problem.
When I dropped the car off I was told it would be $234 to diagnose the problem and I assumed that would not be charged if I had the work done there.
Wrong. The clutch was the problem but of course they replaced the whole compressor and a bent hard line for an ADDITIONAL $1300. ( $117 hourly labor rate)
Is it usual to have to pay such a high diagnosis fee when the problem is known?
I doubt they will want to give me any money back, but I'm inclined to post on Yelp warning others to not get burned that way.
Jim
Last edited by pantdino; 05-09-2015 at 01:40 PM.
#2
Re: 2 hours labor for diagnosis when I told them what the problem was?
diagnosis is normally free at any reputable shop as long as you get the work done right there and then at the same time,
if you do not get the work done right there and then, then there will be (and should be) a diagnosis fee, and the amount will vary from shop to shop,
i would never bring a car to a shop and try to tell them what the problem is, always let them diagnose the issue, that way everything is on them, even if you THINK you know what the problem is, play dumb
if you diagnose the problem yourself, and it turns out to not be the problem, they can come back at you and say "we did what you asked us to do" even though it may not have solved your issue
if you do not get the work done right there and then, then there will be (and should be) a diagnosis fee, and the amount will vary from shop to shop,
i would never bring a car to a shop and try to tell them what the problem is, always let them diagnose the issue, that way everything is on them, even if you THINK you know what the problem is, play dumb
if you diagnose the problem yourself, and it turns out to not be the problem, they can come back at you and say "we did what you asked us to do" even though it may not have solved your issue
#3
If you think a good mechanic is expensive, try hiring a bad one
Re: 2 hours labor for diagnosis when I told them what the problem was?
Here's your thread
https://www.civicforums.com/forums/182-7th-generation-civic/361003-c-clutch-wont-engage.html
When I dropped the car off I was told it would be $234 to diagnose the problem and I assumed that would not be charged if I had the work done there.
Wrong.
The clutch was the problem but of course they replaced the whole compressor and a bent hard line for an ADDITIONAL $1300. ( $117 hourly labor rate)
(And some people want to bash the dealerships.... LMAO!)
You gave your OK to their written estimate. You OK'd the work.
I'd totally expect an aftermarket compressor to leak the freon out or just flat crap out within 2 years.
Is it usual to have to pay such a high diagnosis fee when the problem is known?
Again, you agreed to it.
I doubt they will want to give me any money back,
but I'm inclined to post on Yelp warning others to not get burned that way.
Strongly disagree.
Do you work for free? I sure don't....And I'm expected to give accurate diagnosis, no guesswork.
That can take time, and time is money.
The shops that actually give free diag are charging exactly what it's worth.....and that can cost the consumer dearly.
as long as you get the work done right there and then at the same time,
if you diagnose the problem yourself, and it turns out to not be the problem, they can come back at you and say "we did what you asked us to do" even though it may not have solved your issue
Sometimes it works out well, other times it doesn't.
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diagnosis is normally free at any reputable shop as long as you get the work done right there and then at the same time,
if you do not get the work done right there and then, then there will be (and should be) a diagnosis fee, and the amount will vary from shop to shop,
i would never bring a car to a shop and try to tell them what the problem is, always let them diagnose the issue, that way everything is on them, even if you THINK you know what the problem is, play dumb
if you diagnose the problem yourself, and it turns out to not be the problem, they can come back at you and say "we did what you asked us to do" even though it may not have solved your issue
if you do not get the work done right there and then, then there will be (and should be) a diagnosis fee, and the amount will vary from shop to shop,
i would never bring a car to a shop and try to tell them what the problem is, always let them diagnose the issue, that way everything is on them, even if you THINK you know what the problem is, play dumb
if you diagnose the problem yourself, and it turns out to not be the problem, they can come back at you and say "we did what you asked us to do" even though it may not have solved your issue
But in this case I was right.
The backstory is that I took the car there before and they couldn't figure out what was wrong. Only after I TOLD them what was wrong could they fix it.
Then they want to charge me for 2 hrs of diagnosis in addition to the well-padded labor bill?
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Adblock Plus FTW
Here's your thread
https://www.civicforums.com/forums/182-7th-generation-civic/361003-c-clutch-wont-engage.html
You agreed to the price, and you should never assume anything that is not in writing.
(And some people want to bash the dealerships.... LMAO!)
You gave your OK to their written estimate. You OK'd the work.
I'd totally expect an aftermarket compressor to leak the freon out or just flat crap out within 2 years.
Yes and no.
Again, you agreed to it.
Did you ask?
Have you contacted the B.A.R. yet? If the price is unfair or the shop did not present you with a written estimate that you approved, or did any work that you did not approve, you may have a case.
Strongly disagree.
Do you work for free? I sure don't....And I'm expected to give accurate diagnosis, no guesswork.
That can take time, and time is money.
The shops that actually give free diag are charging exactly what it's worth.....and that can cost the consumer dearly.
"Free" is normally rolled into the price for the repair. You pay.
We have a few customers that actually do it this way, and we do as they ask most of the time, with that caveat stated on their paperwork.
Sometimes it works out well, other times it doesn't.
Here's your thread
https://www.civicforums.com/forums/182-7th-generation-civic/361003-c-clutch-wont-engage.html
You agreed to the price, and you should never assume anything that is not in writing.
(And some people want to bash the dealerships.... LMAO!)
You gave your OK to their written estimate. You OK'd the work.
I'd totally expect an aftermarket compressor to leak the freon out or just flat crap out within 2 years.
Yes and no.
Again, you agreed to it.
Did you ask?
Have you contacted the B.A.R. yet? If the price is unfair or the shop did not present you with a written estimate that you approved, or did any work that you did not approve, you may have a case.
Strongly disagree.
Do you work for free? I sure don't....And I'm expected to give accurate diagnosis, no guesswork.
That can take time, and time is money.
The shops that actually give free diag are charging exactly what it's worth.....and that can cost the consumer dearly.
"Free" is normally rolled into the price for the repair. You pay.
We have a few customers that actually do it this way, and we do as they ask most of the time, with that caveat stated on their paperwork.
Sometimes it works out well, other times it doesn't.
I'm asking because I realize it is not clear cut.
If the consensus is that everything they did was fine, I won't worry about it.
My point is that there is no way in hell anyone spent 2 hrs determining the compressor coil was bad.
The compressor was replaced not because it was confirmed to be bad but because they "couldn't warranty their work unless it was" so I was sort of stuck.
#6
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Re: 2 hours labor for diagnosis when I told them what the problem was?
Did you not have any option to take the car somewhere else? If someone told me they couldn't figure out what was wrong then I wouldn't want them to 'try' and fix anything. When they told me they couldn't warrenty their work without installing $1200 worth of parts I didn't need....me I would have breathed fire on them before they had a chance to do that.
#7
If you think a good mechanic is expensive, try hiring a bad one
Re: 2 hours labor for diagnosis when I told them what the problem was?
The backstory is that I took the car there before and they couldn't figure out what was wrong. Only after I TOLD them what was wrong could they fix it.
Then they want to charge me for 2 hrs of diagnosis in addition to the well-padded labor bill?
Then they want to charge me for 2 hrs of diagnosis in addition to the well-padded labor bill?
If the consensus is that everything they did was fine, I won't worry about it.
Ask the California B.A.R. about this.
Is the shop registered with the B.A.R.?
Here...Have a read at this
https://www.bar.ca.gov/Consumer/Auto_Repair_Guide.html
My point is that there is no way in hell anyone spent 2 hrs determining the compressor coil was bad.
IMO the term "hours" when referring to labor fees is misleading to anyone that is not in the industry.
"Two hours" has little to do with clock time as average people would normally think....
The term "two hours" is all about how the labor charges are figured.
i.e.: How much time is "2 minutes" in football?
It has little to do with the clock on the wall.
So anyway, that "two hours" is probably their minimum fee. What was posted for all to see?
The compressor was replaced not because it was confirmed to be bad but because they "couldn't warranty their work unless it was" so I was sort of stuck.
The shop can word their warranty any way they wish....But if you are in Cali then it's gotta pass B.A.R. standards AFAIK.
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Did you not have any option to take the car somewhere else? If someone told me they couldn't figure out what was wrong then I wouldn't want them to 'try' and fix anything. When they told me they couldn't warrenty their work without installing $1200 worth of parts I didn't need....me I would have breathed fire on them before they had a chance to do that.
Since the compressor was just replaced without ever seeing if it was defective or not I can't claim I didn't need the parts-- probably didn't need a new compressor (just the clutch) but I can't know for sure. Of course they wanted to replace the whole thing because there's more profit in it, which I understand. I'm OK with the new compressor.
I took it back because they said they hired a new guy who was better and I took it there because they are the best around. They made a new hose for my Pantera AC when it was leaking, something your ordinary mechanic can't do.
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That's all I'm considering.
The overall picture is this: their employees could not make a diagnosis in 2.5 days of trying, or so they say.
Then I give them the diagnosis and they are suddenly able to make it?
Seems like I shouldn't have to pay a diagnosis fee.
#10
If you think a good mechanic is expensive, try hiring a bad one
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That 100kb size limit is pretty restricting -- hope you can see it OK
The confusion here was that while sending power down the center red wire to the clutch coil did nothing on my examination, the guy at the place claimed everything was fine with the compressor and they were just trying to see why it wouldn't come on.
So I figured I must have goofed up. That's why I took it back there, thinking they knew more than I did. Thanks to you sharing your knowledge with me, that was not the case.
In retrospect we should have either done it ourselves or taken it to the dealer.
#12
If you think a good mechanic is expensive, try hiring a bad one
Re: 2 hours labor for diagnosis when I told them what the problem was?
Sweeeeet! Thanks for sharing.
I use an outside image hosting site and hotlink to the images in the post.
The confusion here was that while sending power down the center red wire to the clutch coil did nothing on my examination, the guy at the place claimed everything was fine with the compressor and they were just trying to see why it wouldn't come on.
So I figured I must have goofed up. That's why I took it back there, thinking they knew more than I did. Thanks to you sharing your knowledge with me, that was not the case.
In retrospect we should have either done it ourselves or taken it to the dealer. Bottom line: Does it at least work now and cool good?
I use an outside image hosting site and hotlink to the images in the post.
The confusion here was that while sending power down the center red wire to the clutch coil did nothing on my examination, the guy at the place claimed everything was fine with the compressor and they were just trying to see why it wouldn't come on.
So I figured I must have goofed up. That's why I took it back there, thinking they knew more than I did. Thanks to you sharing your knowledge with me, that was not the case.
In retrospect we should have either done it ourselves or taken it to the dealer.
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It's actually my son's car, he picked it up yesterday, and it's been quite cool here since he did.
So I can't say. But since the $500 I paid for a new compressor bought me a 2 yr warranty, I'm not too worried about it.
Thanks for all your help.
Jim
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Unless things have changed "book time" was about how long it took me as an amateur to do a job when I had never done one before. So very generous.
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Just an update-- the owner / manager of the shop refuses to refund my $234 diagnosis fee.
He talked about the time they spent on the car the first time and didn't charge us because they didn't accomplish anything (exaggerated it as being 1 week when really it was 2.5 days).
He said the clutch was working intermittently the first time, which I don't believe because I sent power to it multiple times w/o response.
Anyway, at $117 per hour most people are probably better off just taking their car to the dealer.
Lesson learned.
He talked about the time they spent on the car the first time and didn't charge us because they didn't accomplish anything (exaggerated it as being 1 week when really it was 2.5 days).
He said the clutch was working intermittently the first time, which I don't believe because I sent power to it multiple times w/o response.
Anyway, at $117 per hour most people are probably better off just taking their car to the dealer.
Lesson learned.
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Re: 2 hours labor for diagnosis when I told them what the problem was?
most people are probably better off just taking their car to the dealer.
Lesson learned.
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