Rep Power: 329

ok for all you who still have doubts, here's my transcript:

Derek:
I believe you got booted, so if you did not get our response, here it is:
doubledeuce57: i've been trying to contact you about a lip piece i'd ordered
doubledeuce57: i received the wrong one, and it came cracked in half too
PhaseNineHelp: Sorry, we have been fairly busy today. Can I help you on here?
doubledeuce57: i hope so
PhaseNineHelp: Tell me a little about the situation
doubledeuce57: i just want to know if you can send me a new lip, and pickup the broken one
doubledeuce57: my name is derek ******
doubledeuce57: ok i've tried many different ways of contacting you
doubledeuce57: and they've all failed
doubledeuce57: so when i refuse credit card payment don't be surprised
doubledeuce57: good day
PhaseNineHelp: Hello
PhaseNineHelp: Derek?
PhaseNineHelp: First, did you contact FedEx about the broken item?
PhaseNineHelp: Hello??
PhaseNineHelp: Well when you get this, all we need you to do is A) Contact FedEx. Tell them that they delivered a broken part to your door. Please just write a note on or in the box to us stating that you need a replacement, with your address. FedEx will then come pick up the package and deliver it to us. We will then handle the insurance paperwork and send your item out right away.
PhaseNineHelp: Otherwise, you can contact FedEx and have them give you the insurance money directly. It is up to you

the best laugh came with what was in his signature at the bottom: Please contact us with any questions...

 
Rep Power: 0

yea i've tried all mourning the bastards dont even respond on aol anymore.

 
Rep Power: 287

can't spell phasenine without asenine!