Rep Power: 0

Ok so about two weeks ago i go to my local honda dealership (Huntington Honda on Long Island) to get my loose drivers seat fixed (tsb) and to get my trunk release fixed(also tsb), it felt like the handle was stuck in the locked position and i couldnt pop my trunk from inside the car. So i give them the TSB numbers for both of the issues the guy says no problem and i leave. I come back, my drivers seat needs parts, but will not be covered under warrenty, and he hands me a bill for my trunk release. So we argue a little bit and nothing gets resolved and i leave. He calls my house this morning and i tell him that TSB usually means that it is a known issue with the vehicle and that it should be covered under warrently. He says its only covered under the factory warrenty not the extended warrenty cause my 01 civic has 55000 miles on it. I think its bullshit but someone give me some advice please. I dont feel like paying 135 to have my trunk popper fixed!.

 
Rep Power: 0

*** that guy, talk to the general manager about ur problem, he'll usually give u more than what u needed to fix in the first place...b/c u are the customer...just tell them that they didn't tell u any of this when u got ur extended warranty and if this is the way they do business, it's very unfair and dishonest. Tell them that u'll have to talk to ur attorney if they don't fix it for free. Just gotta be tough and talk to the big guys when u go to dealership about problems, small salemen can't do crap.

 
Rep Power: 584

who did u talk to, if it was some desk clerk, go to the service manager and yell at him, TSB means honda fudged up to begin with, factory warranty or not. if they still dont let it go, and there is nothing else left to fight tell them, ull pay the 135 and when u get the qestionaire in the mail, ur going to give them a 0 or poor rating on everything on the list, they have to maintain a certain average on those things so when someone gives them a horrible rating like all 0's then they are screwed, first of all, dont stop fighting ur entitled to what ur asking for IMO, sit there and argue all day, if the service manager doesnt give in, go to the general sales manager, dont leave til u get what u want

 
Rep Power: 340

Man I'd be screwed in this situation... I hate confrentation... :/

 
Rep Power: 0

Thanks guys, i believe the guy that i talked to was the service manager. I really hate this dealership, everytime i bring my car in for anything they have tried to charge me. And about the questionaire, well honda called my house after my tranny got replaced and wanted to know how i felt about huntington honda. Needless to say, they didnt get a good grade from me

 
Rep Power: 0

ok first off, screw the questionaire, they could really care less about one person's opinion over a thousand...second of all skip all that service manager, clerk, salemen ppl...go straight to the biggest one, general manager and fix ur problem. And don't budge in on paying them, i mean NEVER!

Here's a true example of talking to the general manager:

My cousin bought a van from honda, the front was scratched up, but the salesman didn't say jack when he bought it, expecting a new car has not damages...he takes it home. The next day he finds out and takes it back and bitches at the salesman, well the salesman said, "You should've looked before you chose that one, we can't get another one for u now that you took the car home" so I told my cous to talk to the general manager, so he did and he told them the whole story about them being dishonest and trying to sell a damaged car at full brand new price to a customer and demands a new one. Also to throw in extra leather seats, navigation and all the goodies. Because you have 24 hours to return ur car if you are unsatisfied with it. The manager apologizes and hands them a fully loaded van with the same price. so my point made...talk to the General manager! plz...

 
Rep Power: 0

on the tsb it says on it that the normal warrenty applies which means the 36,000 mile/ 36mth so if your car is out of warrentyit is out of warrenty

 
Rep Power: 0

I work at a Ford dealership in Customer Relations, and i know from experience that dealerships will help as much as they can when it means something to them. For example, if ur gonna get a survey for bringing ur car in under warranty, they will do whatever they can to make sure your survey is good, cuz that means more money for them. Don't ever threaten a dealership with a lawsuit, i see it all the time, cuz they'll just laugh and tell u to leave. Talk to someone in finance and see exactly what an extended warranty covers, such as if it's full bumper to bumper or if it's just powertrain. They have charts that show what each warranty entails.

 
Rep Power: 348

STAB HIM STAB HIM GOOD!!!!!!!!!!!

 
Rep Power: 0

Zachgeyer take it easy

 
Rep Power: 0

I have same problems with my dealership (Honda). In fact, its in the body shop right now cause they put a huge scratch on the hood when i took it in for 20000 mile service. They are fixing it for free. I just have a feeling it will be a bad job. I will not take it back until it is perfect.