Rep Power: 261

I bought a lip kit from them a couple weeks ago took them a while to send it not a big deal. But here is where the problems start.

First email i get from them... explains that the lip kit i ordered they are out of stock so basically i get tossed into buying another one that is at the same price

Lip out of STOCK! but yet still shows available for purchase.


Lip i had to buy to recover from the non stock one...

Couple weeks go buy im waiting for winter to be over to install this stuff, finally i get ready and bring it to the shop, they call me explaining theres a fitment issue.
I go down there and the lip is off about an inch from the bumper i contact Robear only to find this.

Sorry But ABS lips require some work to get it to match properly.
Call ABS Dynamics for anymore questiosn
888-872-1288

Thanks !!

RoBear Racing

www.robearracing.com

909-982-4927

So i find out now that i cannot exchange my lip with robear what would you guys do in this occasion? Heres the second e-mail i received.
ABS lips cannot be returned unless the wrong one was sent. It should have a label on the inside of the lip.

Is it the one for your car?
Thanks !!

RoBear Racing

www.robearracing.com

909-982-4927

 
Rep Power: 339

aw man, sorry this happened to you..... Rob has been a very good vendor on here for years now.... never been anything but satisfied with his service.

 
Rep Power: 261

I like Rob but this experience shocked me coming from them... now i have a lip that doesn't fit on my car and probably will need to spend another $100 to get a different lip!

 
Rep Power: 812

Key words are HAS BEEN. Not anymore. I had a similar experience trying to get sidemarkers a while back. his paypal was setup completely wrong on the site and i sent a payment to an old email address i figured out, only to realize that a week later, nothing had happened. no tracking, no payment confirm, nothing. I try calling 10 times during business hours, they are IMPOSSIBLE to reach over the phone. when it wasn't busy, the machine picked up. I got so pissed i cancelled the paypal and when straight to ebay. I was in a rush before the next show and he did not make me happy. and thats it, his name goes on the bad vendor list. I am personally getting sick of this crap.

If you want real service, next time buy from truehonda or dezod. They actually care about making you satisfied.

 
Rep Power: 0

I've personally bought a test pipe and an altezza grille from him. The only bad thing was, is that it took FOREVER to get here. Whats up with that, 2-3 days to get the order handled crap???

 
Rep Power: 339

wow, didnt realise it was that bad with them now.... yes truehonda, dezod are great! SLP was good too, along with NAmotorsports, IAP, ptuning... had good experiences with them.

 
Rep Power: 812

ya they aren't around much but still good guys. SLP has made huge contributions (return fuel setup among others). Robear hasn't even been on here lately so I doubt he'll even see this.

 
Rep Power: 0

IAP is down the road from me, like .0002 miles lol so if they ever screw u lemme know. Lol. BTW i got a lip from ABS dynamics also and it has the same fitment issue, i couldnt return so i got pissed and drilled it and screwed it down. I think ABS dynamics is bullshit, but ive had good expierneces with robear. Im sorry to hear about that, hopefully he will correct the situation.

 
Rep Power: 261

They told me to call the ABS place i called them it took me 1hr and 30 mins to get someone on the phone and explain my problem, only to find out i need to settle my problem with the vendor a.k.a Rob.

I just got so mad i told my body shop to cut the lip in the middle add a plastic piece mend it together just so its long enough to cover the entire bumper, without having to sacrifice paint and scratching if i ever needed to take the lip out.

It took them 3 and half weeks to ship my order, during which the last week of that they told me they didn't have the lip i wanted and would not settle on making a Type B lip for the same price.

 
Rep Power: 0

sucks to hear about rob, but truehonda.com has EXCELLENT customer service.

 
Rep Power: 812

^oh yea, he even let me hear the exhaust over the phone i was wondering about gettin and talked to me about all the different ones.

 
Rep Power: 449

i PMed Rob a month ago asking about a part that i wanted to buy from him...no response

 
Rep Power: 375

wierd, they were one of the first high volume vendors on the site. out with the old, in with the new

 
Rep Power: 812

exactly? i haven't seen him post at all this year.

 
Rep Power: 384

thats to bad, yea in the beginning they were awesome and they were local to me so i got my stuff fast, but now i thought i would buy some stuff from them, but guesss not

 
Rep Power: 320

yea robs not exactly the best business man....when i was gonna buy some tokico blues from him he told me to order from the website...so i did but for the rears it never stated that u had to order 2 so i didnt...i thought they came together...so the total came out to be about $380 or so and i thought because of the site it was that price for all four...than i go there at the time he quoted me to pick them up (i drove for an hour one way) to find that they are not there...so i wait a lil cuz he said ups "might" show up so i grab a bite to eat...still no shocks....than he leaves without giving me my shocks...and i have to drive back for an hour empty handed...next day he gives me a call saying they're in...but he never bothered to tell me the day before that the price went up to $480 instead of $380 so i was like WTF...and never picked them up...than he trys to pull some bullshit sayin him screwin him over even tho he never bothered to tell me anything while i was there...i bought sidemarkers from him a long time ago and it was good....now i give him a

 
Rep Power: 384

so actually drove up there to see him personally, i thought they had a warehouse or something will all this stuff in it but guess not

 
Rep Power: 812

really?? i always thought they had a storefront in cali that you can walkin to buy stuff. and a big stock in the back, kinda like summit.

 
Rep Power: 314

Light shines in to the darkness...

 
Rep Power: 0

shadowsonic, please PM me, i am going to compensate you in a BIG way.

ROBEAR RACING is back to 7thgencivic.com..and better than ever.

These few instances of bad service, or product is over we have brougt in new help, and much more professional website.

We want to to gain the respect of 7thgencivic again!!!

PLEASE PM FOR ANYTHING YOU GUYS/GALS NEED!!!

 
Rep Power: 257

That sounds good, someone give him some feedback I wonder if he will keep his word. Then I just might order from them.

 
Rep Power: 812

good to hear, because you guys have a ton of stuff for our cars.

 
Rep Power: 339

good to know Rob!