Rep Power: 334

I ordered a monitor/dvd player Tuesday November 2nd and did not receive the product for TWO WEEKS.

I was told the product was not in stock at the moment but would still ship out that Friday or Saturday of the same week. I did not even get a tracking number until November 10th; FedEx shows that was the date it was first shipped or when it left TrueHonda.

I also had to call TrueHonda later about the 10 credit that was posted on this site; he posted about giving a 10$ credit per check or paypal to those that bought stuff. This was posted right before I placed my order. I wasn't sure if it was an automatic thing or not, but I called him to ask for it anyway. He said he would credit it to my credit card number; I even have an email about this dated November 10th. Two weeks passed, and the credit did not show up. It sure didn't take long for the money to be charged to my account, but it never showed up. I called, and he said that he it should reflect in a few days. It never showed. I had to call and request a check to be physically mailed. I finally did get the check in the mail a couple of weeks ago --- nearly a month later?

I just want to say that I am awfully disappointed with this transaction. Not only did I not get my monitor installed in time for a car show, everything was unnecessarily delayed. If I was told that I would not get the monitor for two weeks, I would have been able to purchase something somewhere else and have something for the show. TrueHonda did make the sell, but it was at my expense. A more detailed and careful vendor could have prevented the details of this bad transaction.

 
Rep Power: 310

I see what you're saying but what happened to you is nothing compared to what happens to others.

Some people dont receive products for months and months.... some people dont receive anything. When you deal with people online you just gotta be thankful that you get your ****........

I try to avoid online shopping because its not worth the hassle with delays and then trying to get your money back for the same reason what happened to you.

You should be gald you got all your **** and some worthless 10 bucks back.....

Next time dont shop online if you dont want a hassle with shipping. Shopping local is the easiest and hassle free way to do it so part of this is your fault.

 
Rep Power: 812

That is NOTHING. I consider that a good transaction compared to what I've been through. Obviously a vendor doesn't have every single product in stock, and you shouldn't expect that. I ordered a camber kit from him, shipped a day later, and arriving in a few days no problem.

 
Rep Power: 316

But still he has to keep his word

 
Rep Power: 334

In response to Gearbox, I only expect what is promised by the vendor at the point of sale.

 
Rep Power: 812

I agree about the credit not being given for so long. Suppliers are a problem if they don't deliver fast enough, then the vendor gets the bad wrap. That's one of the biggest problems unless you own a warehouse with everything in it ready to ship. Still don't know why he didn't send the credit sooner.

 
Rep Power: 299

As I said on the phone when we spoke multiple times, I was sorry that your product was not shipped out on time and it was becuase of a Shipping problem.

1. We disclosed all information to you about the problem
2. You recieved a tracking number as soon as we recieved it in the email, as you can tell, if we got the tracking number late, you recieved it late.
3. You received a perfect product in exceptionally packaged boxing
4. Your $10 that was promised from the sale, which lets not forget, you mentioned afterwards about the sale and I said "Well, since your good enough to trust us with our new product line [valor], ill extend you this $10 back this one time" to which you promptly said "thanks so much, you guys are great". Now, since we are all being honest, you basically asked for something which was given to you as a favor. In return, you bash our company with this long thread.
5. I even took the time to call right now to find a solution, but was so aggrevated with your statements on the phone that it lead me to believe one thing. You didnt get the LCD before the show and thats why this is up here. Its not becuase you didnt get something you didnt like etc, its becuase of something in your life that happen that reflected upon me. IF I DID promise a certain date of delivery that would be a different story.

I would like all who have bought from us to state at least ONE incident that was not recolved or at least catered to. Our modo here is not to lie or cheat our way into making a business. We are one of the few places LEFT that beleive HARD WORK, TRUST, and the good of the people will let us previal.

Again, this is very sad to see that when someone wants to help someone else out, they get their feet stepped on in the end. .

 
Rep Power: 299

And not to mention, this is not months we are talking about here, its about 3-4 days after the purchase was made. I would say, well lets work something out to keep you happy, but I see there is nothing that can be done in this situation.

 
Rep Power: 299

Want to hear something funny. I found out why the credit didnt go through, hahah. The credit acceptors, or the purchasor's bank did not allow my transaction to go through - they thought it was dangerous hahaha.

Oh well, nothing to complain about I guess. Im gonna stop being a and move on. Good luck in life.

 
Rep Power: 334

I'd just like to say that yes, TRUEHONDA, Edward, just called me on my cell. He was very defensive and did raise his voice at me on the phone.

1) Please keep in mind that I only expect what you promise as a vendor.
2) You can blame it on FedEx, but the product did not actually even go out until the 10th.
3) You do not call a customer to chew them out about the feedback they gave you.
4) Like I said on the phone just NOW, was anything that I posted untrue????


JLast, but not least, TrueHonda himself can attest to this: I had to hang up on you on the phone just now! Why did I have to hang up? I am a lady and could NOT tolerate a man raising his voice to me on the phone. Yes, I did receive the credit finally, and yes, I did receive the product --- but no, I was not happy with the transaction. TrueHonda KNOWS THAT I WAS UNHAPPY, because it was bluntly stated per my emails with TrueHonda that I was disappointed. I don't know how you run your business, but you do not call up the customer to yell at them when they express their dissatisfaction, especially when NOTHING I HAD WRITTEN WAS A LIE. Can you honestly sit there and say that anything I had written was a lie????

 
Rep Power: 334

Again, the point of transaction feedback is to tell it like it is. I am entitled to my feedback regarding how the transaction went.

 
Rep Power: 299

No it was not a lie madame, it was an excuse to say that you missed your show, and are upset. I called to make things better and try to be nice but with the tone that you gave me when I said "hi this is Edward from Truehonda", all i understood is that your just going to bash me furthur. How was I supposed to know you were waiting for a show. Im not in the business of sponsoring you for a show, i am in the business of delivering quality products.

BTW, I wanted to call you and appalogize that your not happy and possibly offer you something. Its just hard to sit and be nice when you know the person on the other line is just going to bark at you.

 
Rep Power: 299

Yes it is if it doesnt involve personal reason's . Just do this, you dont like us, fine, dont buy from us. But please dont push this more than it has to go. I think a phone call about your unhappiness, a trader feeback on our truehonda name, and a negative post is enough - or is that just expressing yourself.

 
Rep Power: 334

Key words that you said your self, (future tense), "going to bark at you."

Going to --- you were very defensive and did raise your voice. Again, I have expressed my feedback and choose not to post on this anymore. This will be my last post.

Your tone of voice to a customer, a lady customer, was unacceptable.

 
Rep Power: 299

Case closed.

The facts your honor:

1. Customer got product but a bit late (sorry says the defendant)
2. Customer recieved favor of $10 later than expected due to credit problems
3. Phone call was made to relieve issue but only made it worse - sorry on our part, hope you are on yours.
4. Its over guys. The big long debate. Look over the info and you choose whos right. I stand firmly defending us.

 
Rep Power: 812

So the truth comes out. If you needed it for a show, then it's your responsibility to order early. You can't expect everything to work out perfectly. Eddie is one of the best vendors this site has. I know him personally and he's a nice guy. If something went wrong, I doubt it was due to anything he did. And being a lady means you get extra special treatment? right...

 
Rep Power: 299

Even though im grinning on the inside, i think we should leave this. But thanks bud.

I just want to say this isnt a war, its just, well upsetting. Hey in the end, we still are both living, breathing and have moved on. Just enjoy the screen.

 
Rep Power: 417

How early was she supposed to order it? Its pretty sad how people should expect things to go wrong rather than right. Honestly, do I think this is that big of a deal? no. But still, in this case I think the customer is right. She was told the product would ship out on a certain day and it wasnt. Its like dropping your car off and expecting it on a certain day but when you go back to pick it up, they havnt even started working on the car. She expected it to be shipped when she was told and thats why she ordered it when she did. If she were told it would be shipped on the 10th, the day it was shipped then yeah atleast she knows that she doesnt have enough time and should order it elsewhere.

Its cool to see that truehonda did appoligize for the delay and hooked it up with the $10 but I dont think they should have came in here and said some of the things they did because bottom line, they still messed up the order. Even if it wasnt 2 or 3 months and "only" 2-3 days, its still late no matter which way you look at it.

 
Rep Power: 434

Late is late, but cut your losses and call it a day. I ordered Tein Basics and Eddie told me the day after I ordered that it wasn't in stock until the 22nd. I'm waiting, and I appreciate his honesty.

handsonme: I can understand that you were on a deadline for a show, but if you have to take on a task, you should always have a backup plan. As the boy scouts of America put it: Always be prepared.

I'm not bashing/saying anyone was at fault. I'm just stating my feelings on this matter.

 
Rep Power: 299

You got me there, it was late on our behalf. But the amount of lateness vs. the negativity expressed is just not justified. I call for a hearing.

Edward

 
Rep Power: 299

Ive never seen such a debated negative feedback before - wow.

 
Rep Power: 0

well, if you want the product to be exactly on time for a car show or whatever, maybe you could have tell truehonda that. i am sure he'll understand and try as best as he could to help you out, like offer a refund or something. I mean when most people buy their stuff, 2-3 days late doesn't matter as long as it not intended. I mean did you tell him that you REALLY NEED your thing to be ON TIME when you order so you can go to a show?

I think truehonda already did his part as a good vendor to try to solve things out, compare to vendor that you'll never hear from again once u give your credit card number. I am not to say that people show expect their things to be late, but you know, accidents do happen. If you really wanted it to absolutely on time, then you should have told him when you order, which I am not sure if you did or not.

anyways, just my two cents...
btw I ordered my hawk pads from truehonda before, fast shipping with tracking number. no problem. althought fedex just left them in front of my mailbox, good thing no one took it, lol.

 
Rep Power: 417

Eh I dont think your in the right position to judge... In your POV its not justified. In her POV it is because she didnt have it ready in time for a show even if it was "just" 2-3 days late.
But yes I agree we need a hearing... eh I guess members of the forum/future customers can decide on the verdict for themselves. In other words, the facts are out and they can decide whether or not they want to order from truehonda or not.

 
Rep Power: 0

omg.. it sounds like a big misunderstanding.. if you got your stuff.. quit bitching and get on with your life... geesh...

 
Rep Power: 299

Ok guys, I feel really bad. She is the customer and I dont want anything bad. Ill just say it was our fault and thats that.

 
Rep Power: 812

Bottom line is stuff happens like this all the time. A few days time is very good. I guess considering what I've been through, this is nothing. Try waiting over a month for kit and neons, two months for cylinder head return, a year for payment from parts I sent out, over a month on many ebay sales, and sometimes not getting anything. All the while thinking I would get this stuff in a week. I'm sorry but you have no grounds for complaining. You know I had an appiontment this sat for mainly suspension install, but the member couldn't get the springs to me in time due to ups charging $90 to guarantee friday shipping. But hey, that's life. Not everything works out exactly how you want. Take it as lesson learned and move on. It's really not worth making posts everywhere just to show poor planning. That's imo.

 
Rep Power: 299

Great points bud. I appreciate your non-biased view. Thanks for helping out in the way that you did.

 
Rep Power: 351

this is done! both sides have been voiced and this needs to be locked.

 
Rep Power: 0

^...very true...so ibtl...but doesnt shippin usually take 2 weeks when u order something online