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Derek - I'm not asking Tornactive any direct quesions, I'm just stating the facts. Why do you keep locking the threads and deleting my posts? This is supposed to be an open forum, why can't I discuss my situation? I'm not trying to get anyone "on my side" at all. The members can read the information and make thier own judgements. I just feel like I have a responsibility to the membership here to let them know what has happened to me with Tornactive so they will be more knowledgable of the character of the company when they want to place an order.

 
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..as luda keeps saying "Cool!"[IMG]i/expressions/face-icon-small-tongue.gif[/IMG]

 
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haha wurd and why is he saying cool to a topic that is telling about how someone got bamboozled[IMG]i/expressions/face-icon-small-confused.gif[/IMG]

 
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Get Up Stand Up, Stand UP FOR YOUR RIGHTS

 
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Kinda hard when the guy (DereK) runs the site and can overpower the MODS..It's his site and he can do what he pleases' and state the rules as he see fit for HIS site.... he's saying take it up in PM not on the public forum...

 
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keep it up and youll hit post master general status!!

 
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or get banned.

I didn't get a chance to read the previous thread (the 2nd one) and it got canned already...

these things happen all the time in the aftermarket world... its either a miscommunication, or the seller isn't being whole hearthly honest. in either case, sucks.

 
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It's still there, just locked. Here ya go... thread

 
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You know what man? Just give it up already. You have made your points known to everybody. We all now know to 'stay away from the bad man at Tornactive.' Despite your shoddy experience, I will still continue to order from him.

Like Derek said, take it up in PMs, email, or to the phone. If you feel like you're being screwed, do like everybody has said and contact the BBB.

 
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Did you see Derek Locking any of the other store threads.....


Nopi Online Sucks as a store

Don't buy from Procarparts off ebay

don't buy here ever


SQ, I am on ur side, hope ya realized this by now, thanks for telling me what bad cusotmer service Tornactive has.

 
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You are obviously unwilling to see any wrong doing on tornactive's part. Why you feel this way is beyond me and probably everyone else. You would think that you were part owner of the business or something.

Anyhow, your avatar is absolutely disgusting. Is that the type of image that you wish to portray of yourself?How D didn't notice it when he locked the other threads simply baffles me.

 
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SQCivic -- that's the risk you take with ordering online. stop whining.

it would be one thing if you got screwed at an actual retail store, in person... but seriously, you actually expect 100% of online orders to work perfectly? [IMG]i/expressions/laugh2.gif[/IMG] get a clue. if there's any reason i sound bitter, it's because YOU JUST KEEP WHINING ABOUT BAD SERVICE. where's the proof?

 
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dude, just because someone buys something from an online store, that gives it no right to rip others off because he didnt make a transaction in person to see someone eye to eye, a business is a business and there was a legal contract between the two after submitting his information and everything he wanted to buy from the store....your ideas make no sense? if its just me then...

 
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The major difference between those three and Torn is actually a couple of things. One, Torn (Rob) is a member of this site so a lot of this issue can be pmed or emailed to him to try to get it resolved (which looks like a good portion of it has been done and may not be able to be solved). We can understand your frustation on not getting what you wanted, but this has been pushed to like 3 different threads (after previous ones were locked) whereas the three above did not nearly go on as long. This thing just seems like a crusade to get as many people pissed off at Torn so you can get a little revenge or something which isnt right.
In a lot of ways, I wish I had the money to buy something from them today just cause of this [IMG]i/expressions/laugh2.gif[/IMG]

 
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"online business" = oxymoron, in the traditional "business" sense. how many online "businesses" pay taxes each year? how many have a structured executive model (CEO, manager, accounting department, etc.)? how many have employees other than family members/roommates?

i'm not saying that this is how tornactive is run necessarily, but to those of you who actually think online "businesses" are as reputable as tangible, brick-and-glass stores... [IMG]i/expressions/laugh2.gif[/IMG]

i'd be willing to bet 1/3 of these "auto performance" online businesses are run by zit-faced 14-year-old geeks that don't even have their driver's license yet. but, if that's how you wanna risk spending your money...

---

anyway, back to tornactive... why hasn't EITHER party (rob or SQ) provided any details as to what's going on in this highly public debate? SQ, you just sound like a whiny biatch, but tornactive doesn't seem to care about its reputation...

 
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Sure, he can lock whatever the hell he wants. But that doesn't make it right. From this angle, it sounds like D is making money from Tornactive and it's affiliation with the site and he's covering his own wallet with locking justifiable threads. I'm getting tired of this place... it wasn't always like this, with all the forum police

 
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SQ is pissed and is just venting while trying to find some resolution. He hasn't cooled off yet-obviously. It is getting a little redundant to keep posting though.

Torn doesn't care about its rep because it's not really going to be affected. Too many people on the site have had good experiences with torn to really pay attention to this. Also, torn doesn't want to shell out the $500 bucks out of his pocket. That is where it would come from seeing that the part came form importtrendz.com and he obviously has some sort of legal conflict with them.

Plus, how much do you think these import shops make off these parts. Not much at all. Competition is wayyyy to stiff. YOu have to sell a million parts to make even a decent amt of money. He's just not going to shell out 500 bucks. But in his defense, the part was shipped to an address other than the buyer. Anything could have happened at that location no matter how the package looked when sq received it. Also, it has been well over 3 months since the original transaction.

However, Rob made a name around here with his service. Should he bite the bullet and just refund the money to keep his great rep?

blah...blah..blah

This is old now.

 
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bhayes82 - why don't you read everything before you post, it would prevent you from looking like such an idiot. Every single detail of the transaction has been posted including all e-mails and PM's. You're too busy trying to be such a clever *** but you've just ended up looking stupid.

The only reason this keeps being posted is because the threads keep getting locked or removed. That is not right and everyone knows it. If the thread had been left alone like it should have been I would not have started another one. Some of you guys still just don't get it. Tornactive has no intention of doing anything, I realized that a long time ago by the e-mails and PM's I received from Rob. I am not whinning wanting a resolution, he has no intention of providing one. I am pointing out what happened to the members of this site so that they will know what type of company they are dealing with when they order from Tornactive. If you had great service, well good for you. I'm glad. But why should you just bend over and take it when someone rips you off. You should let people know what happened so that it won't happen again possibly to them. That's all I'm doing, that's all I can do. I hope I made my point and made a few people think before they buy. I apologize that it dragged on this long, but I appreciate you fellas that understood what I was doing. There are some pretty cool folks on this site. I'm done.

 
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Alright man, I understand you feel like you've been taken - and you have a right to feel that way. Hell I lost a couple hundred dollars on an online transaction a few months ago. I'm still pissed about it, but i've come to realize that it happens.
I appreciate that you wanna protect the rest of us from getting screwed as you have, but you don't need to make it your personal crusade or anything - I mean you've already posted this like 3 times now. Personally I aplaud Derek for getting involved, first because being affiliated with tornactive is how he makes money to pay for this site, he doesn't charge the rest of us anything for it - it's all out of his own pocket. And second, if nothing else, it's to keep the forums clear.

If it makes you feel any better, I probably won't order from Tornactive. Not necessarily because you got hosed, but mostly because I'm starting school this fall and have to spend the money I don't have on crap like text-books, instead of on cool useful things like a new strut bar or an intake.

Anyways, that's just my opinion on it. I do encourage you to talk to the BBB if you haven't done so already. I'm not taking sides or anything, just stating my views on the matter. Best of luck in getting this resolved ...

 
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Just because other people have gotten ripped off by companies over the internet doesn't justify what tornactive has done. I think it is a very big deal that Rob is leaving this issue unresolved since it has been brought to the attention of this forum. Regardless of whether or not Rob said it would be shipped direct from Kaminari...the fact that a customer received a defective product & is being blown off about it is enough for me to not order from tornactive again. It's tornactive's obligation to fix the problem, not that of the company that served as a third party vendor.

 
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Now I'm getting tired of all these threads. I know, don't read them, but it's not the thread that bothers me, it's all the biotching ppl do. You got screwed, so?!?! Everyone get's screwed once in a while. The first post was called for. The second, eh, maybe. This is over the line. I do agree with you not getting the customer service you deserve. I know how that goes. I've gotten screwed many times. The best way to solve it is always directly, not in an "open forum" I'm not even trying to take sides. But I do see D's point in taking up bandwidth for something that can be done otherwise. I really don't think you will get much solved in this forum.

 
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im with ya on that one haha[IMG]i/expressions/laugh2.gif[/IMG]

 
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well, sometimes 'OUT IN THE OPEN' trick does wonders.

SQ, I had the same thing happen to me [smaller scale] with buying softwares from Sierra Entertainment [pretty big company]... I waited 1 month, nothing came my way, and I give them a call, and they told me I placed no such order [$150 worth]... so I b**ched on for hours, nothing happened, complained in every godamn forum I could find, and I gave a call again couple of days later, and screamed to the guy who was supposedly in charge... and guess what, on top of the softwares I originally pruchased, I got a box full of new games, including [then brand new] Half Life.

B****ng works.

That was my very first online purchase, so it's no surprise my online purchases are always made on reputable sites, and those with spotless reputation.

Will this thread put me off from purchasing from TA? yeah, definitely.

 
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In a lot of ways however, thats not a fair assesment. Game companies make a bunch of money. They are also not competing for the same products, they are just competing for market share. So if they give away games to you (as well as what you bought) then not only are they making you happy, they are getting their games out, so they will get more business. And how much money did they lose? About 1 trillionth of there daily total. However, like a previous post in one of these threads stated, there is a lot of competetion on aftermarket parts.
In that case, you have many different shops selling the same product. So your profit margin is much lower than say if you designed the parts yourself. And everyone has the right to say "Well due to this one guy out of hundreds problem, I will not buy from them" I think it is foolish to think that just because you buy with them that you will have the same problem. I would like to hear people after this who buy from somewhere else and get screwed, if they will come back and say "Yeah i decided not to go with Torn even those most people are saying its a good place, and I bought from this other place and I got screwed from there. Oops, I was dumb". I would be interested to see that.

 
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Hey HEFE, nobody ever said that standing up for your rights is something easy. And it clearly states in his original post that he is doing this so other people dont get screwed. People like me and you. He cant do that if its in a PM. On a side note "are you used to other people telling you what to say and do?" Thats just a simple question.

 
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Dont post on the site if you dont like the mods....IMO

 
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you miss my point. I was merely contradicting those who said, "speaking out publicly" doesnt work.

I was simply using my experience as an example and show it does work.

SQ wanted to give heads-up to fellow members, I respect that, and it's been noted in my book. When it's my money on the line, 99 good responses/experiences arent worth as much as 1 serious negative experience. I dont want to be that 1 guy.

 
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true, true..... fair enough....

 
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For the sake of argument, lets assume that the ration is 99 to 1. And you decide after all this that TornActive is not a good place to buy anything. So what do you do? Either go to a place that has a less record that you do not know of, or possibly pay more somewhere else that has the same or even possibly better record. I suppose its a matter of perception. 99 to 1 is pretty decent odds (and im betting that its much higher than that).