Rep Power: 0

Does anyone know what dealers do on a 18-point checkup?
I curious because dealers brag about it a lot, so I kinda what to know what 18 things they check.

 
Rep Power: 235

"18 point checkup" is industry code for let's get it on the rack and see what else we can get the customer to pay for.

 
Rep Power: 214

Lol good one.

 
Rep Power: 205

+1

Seriously!

I highly recommend you do your own checkup and tune ups. You can't really trust these guys. Even with inspections/repairs. Always double check their work...even if it's a visual inspection. Also double check that they use the correct part numbers and comments on the receipts.

For tire rotations, I mark a little white color behind the wheel to check if it's been swapped to the other rotor.

Here's one example of why you should always check: I noticed a liquid leak on my Toyota Tundra - front right side passenger. The oily gunk build up was another sign of a leak. Took it in to the dealership; and they called me back 3 hrs later and said everything was done. Got my receipt from the service advisor, took it into the cashier but before signing it I read the comment and they wrote "Found No Leak at this time".

I was furious because if someone who has limited mechanical knowledge can spot an oil leak why couldn't a professional. I spoke to the advisor and she said she's only repeating what the mechanic wrote. I asked to speak to the mechanic and he said he didn't find any leak. I asked if he noticed the oily gunk buildup. He said yes. I asked if that's a sign of a leak. He said it most likely is. I asked why then did he not try to trace it back. He said because he was looking for an "engine" oil leak. I was so pissed. I said where on the paperwork does the service advisor state it was an "engine" oil leak? It didn't! I never said it was.

In the end, 2nd time around they discovered the struts were leaking and replaced it.

If I had not read the receipt/comment I would have just thought it was fixed and my warranty would have expired by the time it got worse.

So, moral of the story. Do-it-yourself (DIY) if you can. And also double check their work.

 
Rep Power: 0

I don't mind they up-selling me, they are there to do business, but what's weird is, they get defensive after I tell them NO.

 
Rep Power: 812

waste of money