SQCivic

iTrader: (4)

I want to show you all the correspondence pertaining to my problem and get your opinions if you don't mind. Thank you for reading. The message below is the last e-mail I sent to Rob @ Tornactive. I have not received a reply yet. Please start at the bottom and read the message I received from Kaminar first and then work your way up. Again, thank you for taking the time to read all of this.




You keep AVOIDING the issue. You LIED to me about the product you sold me. You knowingly sold me a product under false pretenses. You knew it was not being shipped directly from Kaminari but you told me it was anyway. Now you are hiding behind your return policy and still have not acknowledged the fact that you carried out a totally dishonest business transaction with me. Now I'm stuck with a defective product and all you can do is hide behind your return policy. All I can do is post every single bit of this on the 2K1Civic forum. At least I may be able to prevent someone else from getting ripped off by TornActive or at least make them more aware of who they are buying from. I just find it extremely hard to believe that you feel no obligation to make this right when you know for a fact you lied about the product.

-----"Robert" <tornactive@adelphia.net> wrote: -----

To: <dmullen@mbhs.org>
From: "Robert" <tornactive@adelphia.net>
Date: 08/26/2002 06:00PM
Subject: Re: Kaminari Problem

I replied to EVERY e-mail. I am sorry you dont agree with our policy. But ut clearly exceeded the amount of time we have for returns.

Thanks
TornActive.com
Quality Products and Service
909-946-2409
service@tornactive.com
----- Original Message -----
From: dmullen@mbhs.org
To: tornactive@adelphia.net
Cc: ray@kaminari.com
Sent: Saturday, August 24, 2002 11:06 PM
Subject: Re: Kaminari Problem

Should I just assume by you not responding that Tornactive is going to do nothing to get this part replaced or my money refunded after I was lied to about where the airdam was being sent from? Where is this excellent service that everyone on the 2k1 Civic forum is always talking about? You lied to me, took my money, and sent me a defective part. You are going to do nothing?
-----Forwarded by Don Mullen/BHS on 08/25/2002 01:02AM -----

To: tornactive@adelphia.net
From: Don Mullen/BHS
Date: 08/20/2002 09:35PM
cc: ray@kaminari.com
Subject: Re: Kaminari Problem


Hey Robert,
Is Tornactive not going to do anything as far as refunding my money or replacing the defective part with a new one? Let me know something please.
Don

Don Mullen
08/19/2002 02:23 PM

To: "Robert" <tornactive@adelphia.net>
cc: ray@kaminari.com
bcc:
Subject: Re: Kaminari Problem


That doesn't really do me much good does it. The problem is that I was told by you that the bumper would be shipped directly from Kaminari. That takes ImportTrenz out of the picture. If I had received what I was told I would be receiving direct from the factory, there wouldn't be a problem. Instead I was given false information and sent a defective product by TornActive. That makes it TornActive's responsibility. I don't think the 15 day rule should come into play here as I just found out from Kaminari that they did not ship the product to me as I was told. Whether or not you can deal with ImportTrenz any longer doesn't have any bearing on the fact that you told me something that was outright not true and in the end I received a defective part. TornActive is at fault in this situation. You are even telling me that you cannot find my invoice now? I am not just going to swallow this cost and forget about it. I want either a replacement directly from Kaminari or my money back.

"Robert" <tornactive@adelphia.net>
08/19/2002 11:25 AM MST

To: <dmullen@mbhs.org>
cc:
bcc:
Subject: Re: Kaminari Problem


Ok..
Don..It has been way over 15 days, in which our policy allows returns.
I can give you the # (562-789-0555) to ImportTrenz and you can talk to them. I cannot contact them, as I have been told by the BBB not to contact them.

Thanks
Robert
TornActive.com
Quality Products and Service
909-946-2409
service@tornactive.com
----- Original Message -----
From: dmullen@mbhs.org
To: Robert
Sent: Monday, August 19, 2002 11:07 AM
Subject: Re: Kaminari Problem

Hey Robert,

Kaminari has already said they are not going to replace it because they do not ship their products that way, meaning folded and not in a Kaminari box. Since it did not come from them directly they are not resposible for the condition of the part. They told me that I would have to work with the reseller who obviously didn't order the part directly from them which would be Tornactive. I just either need to get this lip replaced or get a refund as it is worthless the way it is. I would much rather have a refund if I am not going to get the replacement directly from Kaminari. You tell me what I need to do.

Don

"Robert" <tornactive@adelphia.net>
08/19/2002 10:15 AM MST

To: <dmullen@mbhs.org>
cc:
bcc:
Subject: Re: Kaminari Problem


OK...
www.importrenz.com shipped the kit. They are the ones that folded it. I do
not do business with them anymore and I am not allowed to contact them. I
cannot find your old invoice, but I can make another one. And you can send
it to Kaminari, so they know you actually bought it. I am not sure if you
want to return it or what , let me know

Thanks
TornActive.com
Quality Products and Service
909-946-2409
service@tornactive.com
----- Original Message -----
From: <dmullen@mbhs.org>
To: "Robert" <tornactive@adelphia.net>
Sent: Friday, August 16, 2002 7:38 AM
Subject: Kaminari Problem


>
> Don Mullen
> To:
service@tornactive.com
> 08/16/2002 09:34 cc:
> AM Subject: Folded Kaminari
Air dam.....
>
>
>
>
>
> Hello Rob,
>
> I just received the information below from Kaminari. When I ordered the
> Airdam you told me that it would be shipped directly from Kaminari. Going
> by what they are telling me below, I don't think that is where the product
> was shipped. It came in a "home-made" looking box and was completely
> folded in half and taped that way.
>
> What is my next move here? I paid for a product that is defective and not
> directly from the manufacturer as I was told. Let me know something
> please.
>
> Don Mullen
> Jackson, MS
>
> ----- Forwarded by Don Mullen/BHS on 08/16/2002 09:31 AM -----
>
> <ray@kaminari.com
> > To:
<dmullen@mbhs.org>
> cc:
> 08/16/2002 09:27 Subject: Folded Kaminari
Air dam.....
> AM
>
>
>
>
>
>
> Hello Don,
>
> We NEVER send our products FOLDED and TAPED in half! When we ship our
> products we ship them in its Natural Form. Like I wrote before we Never
> send our Products in a Folded Position. There is No reason to send the
> piece back into us, since you have described how the product came into
you.
> What this sounds like to me is that they took the airdam out of the main
or
> original Kaminari box and placed it in their own box to save on shipping
> maybe? In the end with you recieving a product that is now permanently
> deformed.
>
> Was the Airdam packeged in a kaminari box?
> How did the Airdam ship? UPS / Truck Freight
> What explaination did the resale outlet give you?
> Are they willing to help you at all?
>
> Regards
> Ray Anamos
> Sales Manager
> 1-800-Buy-Kitt

APS

I appreicate it dude, I was about to order a few things from Tornactive, but after that HELL NO!! I will take my business elsewhere. It seems to me that regardless of his policy, Tornactive is responsible. You should get your money back.
Tornactive =

izmaxx

iTrader: (1)

Man that is total BS!!! I know it sucks to be jerked around, I say you definitely need to pull some legal action on Tornactive. They are responsible since they didnt deliver what they promised and you shouldnt have to go around chasing the reseller.

I feel for ya man...

wh3nw0rdsesc4pe

ROB = teh gh3y

Tornactive = teh gh3y buTt S3xor

Sorry, glad i never did any business with ya...


I am still waiting for your reply to this one....

PoopyRay

its weird to hear this after all the positive things that have been said....

JoeyCrack

That's fduckd up!!!! Call and speak with the manager or write back to kaminari, to a manager and explain how much you were looking forward to the kit and how dissappointed you are now, maybe they will sympathize with you and hook u up........If all else fails, threaten Better Business Bureua , or media or Attorney General, Continue to betch dont let this slide bro......

Ronin

Well, from what I can see in the emails, it doesn't look too good for Tornactive's reputation. It really does look like Rob told you one thing at the beginning, and then fell back on their 15-day return policy to get out of giving you a refund. Perhaps if Rob can directly address this thread, maybe we can see his side of the story, but right now his silence speaks a thousand words.

And I also think it truly sucks that Tornactive had to deal with a third party, because this is exactly what can go wrong... nobody is willing to assume responsibility for the customer that got screwed.

Don: How much $$ are you out on that defective product?

SQCivic

iTrader: (4)

I cc: or forwarded every one of these messages to the Sales Manager (Ray Anamos - ray@kaminari.com) at Kaminari. I've received nothing from them except the original message they sent me. I completely understand that they have no responsibility in this situation so I don't really expect them to do anything. It's really not their fault.

BlueFlame

Damn dude, that really sucks. I won't be supporting them at all after this. Usually their prices are higher than what I can find elsewhere on the net anyways.
Take some legal action, and I hope you get re-imbursed for your loss. Best of luck with that!

I'll wait and see what Rob at Tornactive says, I'm kinda curious if he's even gonna try and defend himself or just remain silent and prove his guilt. That's just not right ..

newlyaddedcivic

I just ordered something from him too!!!![IMG]i/expressions/face-icon-small-puke.gif[/IMG][IMG]i/expressions/face-icon-small-mad.gif[/IMG]

WesDLuke

I would contact the BBB.

Tell them what happened. I bet they will do something since they have had to 'deal' with them already about ImportTrenz.

Hopefully this is just an isolated incident, but should not be forgotten.

taz757

iTrader: (2)

I ordered my TYC tails from Rob and I didn't have a bit of problem with it. I've actually called Rob up and just BS'd with him on the phone a few times, about parts. He's a good guy to deal with. I really wish I would have bought my AEM SRI from him when I was out looking for one. I'd definately have no problem doing business with Rob again.

WhiteRiceBoi

RobearRacing

iTrader: (93)

Don, you alreadty know my opinion on this.

Please find the e-mail where I said it was coming from "Kaminari" I did not sell anytyhing false or the wrong application.

I dont LIE, slander people, or TAKE peoples money. I support this board, have had 100's of good experiences with people from here. The people who are responding to this thread are people who NEVER prdered from us.

Dont talk about the business if you NEVER talked or experienced us.
Find a place thwre you can buy something then return it over 100 days past the sales date.

Thanks for your time.

Rob

LikeWEEEEEEEEEE

let the guy speak how he wants to, its a free country.

nookiemonster

no it's not. I captured it.

Gizmo

I agree with Rob on this. I havent dealt with him yet as far as buying parts (although now that I have money I may, after getting some and finding out what I can spend on it) and all I have heard are good things. You are going to bound to have one person out of many that may not like how a certain business does something. So far it seems a lot like its just one persons word against another. People should reserve judgement before they either deal with TornActive themselves or if they see actual proof of what the original email said.

Thats just my 2 cents.

n00dleboy

Obviously Tornactive has no idea what "customer service" is all about. They'd rather take the money and lose a customer for life + others by influence, than to just return the money and send him the correct application, thereby pleaseing the customer and recommending others of it's excellent service and customer understanding - thereby driving the business. But NO - Tornactive is too concrete about their policy even to bend to please and keep a customer ( who could possibly bring more business).

Learn to do business. You think Walmart - making the Worlds largest annual profit made it this far by being an @$$ about their 30 days no refund policy? Tornactive..

CarpeDiem

Noodleboy said it dead on...
Customer svc is dealing with people individually...
Blast this company and dont let them get away with this..

The old marketing rule...
If u have a good experiance u tell 9 people
if u have a bad experiance u tell 16...

They are too blame..no one else[IMG]i/expressions/face-icon-small-puke.gif[/IMG]

theguysmiley

We don't even have the whole story, so I don't think it's right to place judgements. Take a look at Tornactive's post. He says "Find a place where you can buy something then return it over 100 days past the sales date." If he was trying to return it over 100 days past the date of sale, something's wrong there. I'm not saying what, just a thought.

Gizmo

Thats what im saying. Certain places of business have to have policy's as far as returning something. It costs them to place it back on the shelf, shipping and other hidden costs that makes it a pain. I agree customer service is very important, but businesses that plan on staying around a while do not at every customers request, bend their policy just to make the customer happy, when there is not much that can be done.

n00dleboy

100 days, 1000 days, a million butt cracks, if it's the wrong applicaton and has never been installed, i don't see what the big deal is. Now he's lost a customer... and many others that have heard his complaint.

Originally posted by Gizmo:You can buy a chainsaw from sears and still return it after 6 months if it doesn't perform to your satisfaction. You can buy a fishing rod from walmart, NEVER use it and still return it 2 years later. Wonder if they've been around for a long time.

pbfoot

iTrader: (2)

that sux dude. i hope you used citibank, or you can find the email where tornactive said that you're gonna get something from kaminari directly. after all, who knows if youre posting all the emails or just the ones that make tornactive/rob look bad. i dont know, but i cant judge from just what you posted. ive seen too many good things said about tornactive/rob.

if you still have your receipt with the shipping date and where the kit was shipped from and you can trace a legitimate place of origin as importtrendz when tornactive was still involved with them, you might have a legitimate claim against importtrendz (if rob can help you solidify the trail). if you bought the kit after the tie was broken between tornactive and importtrendz, then you might have a legit legal claim against tornactive. (im not a lawyer, so im not sure)

but yeah, hope you didnt pay with a check or cash. call your credit card company and see if they will back you...theyre good like that.
good luck.

Derek-CEO

iTrader: (27)

This doesn't need to be discussed in an open forum.
Tornactive is a great place to buy, period. I have dealt with them all from the beginning and I know this for fact.