Would this piss you off - Honda Civic Forum

10th Generation Civic Discussion for the New 2016+ Honda Civics. Chassis codes: FC1, FC2, FC3, FC4, FK4, FK7, FK8

Would this piss you off

Old 10-15-2018
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Would this **** you off

I am a new 2018 Honda Civic owner, financing the car. I bought it back in mid July and have just made the 3rd payment (oct), all on time. My total milage is already 6,000+ oil life 30% (used the car a lot). So I scheduled an oil change cause it's hard for me to get free time.

I scheduled an appointment days in advance for an oil change , no problems. When I got there, I parked the car in the Honda service auto garage and got out. Nobody was there for several minutes, not a problem I'm patient. Finally some woman comes to me and we go to the office and I tell her I want an oil change. She goes back to my car, checks the VIN. Everything is up on her computer. She says it will cost me $45. I told her I got the maintenance service coverage, she immediately agreed, so now it's free. It's no big deal. We had no altercations.

What pissed me off is what she said next. "I checked for recalls, you're ok'. It was totally unprovoked.

So now I feel like I'm some bum that just got vindicated.

The oil change took over 90 minutes, over 20 minutes what she said it would take. Since it's covered, I didn't argue. Then afterwards, she said I'd get an email and only a perfect excellent score would help her. Never got an email!

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Old 10-15-2018
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Re: Would this **** you off

She's actually doing you a good service by telling you that there a are no current recalls on your car. It's means she took the initiative to check. As far as the oil change 90 minutes is a long time but that may have included a thorough inspection of your vehicle in addition to the oil change?

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Old 10-15-2018
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Re: Would this **** you off

Originally Posted by dnj571 View Post
What pissed me off is what she said next. "I checked for recalls, you're ok'. It was totally unprovoked.​​​​​​
The dealer is required to check the VIN of EVERY Honda/Acura that comes in for service, EVERY TIME a work order is generated.


and only a perfect excellent score would help her. Never got an email!
The advisor is not supposed to tell a customer this: Their pay system depends heavily on excellent survey scores. It's an archaic pay system that totally hinges on the customers perception and almost nothing the SA is in actual control of.

I'm not sure how it works, but it's my understanding that not every customer gets a survey from Honda from every dealer visit.



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Old 10-15-2018
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Re: Would this **** you off

Originally Posted by ezone View Post
The dealer is required to check the VIN of EVERY Honda/Acura that comes in for service, EVERY TIME a work order is generated.


The advisor is not supposed to tell a customer this: Their pay system depends heavily on excellent survey scores. It's an archaic pay system that totally hinges on the customers perception and almost nothing the SA is in actual control of.

I'm not sure how it works, but it's my understanding that not every customer gets a survey from Honda from every dealer visit.
No prob with the VIN, of course.

I had a tire replaced there too weeks ago the guy abruptly said only excellent scores count.
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Old 10-15-2018
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Re: Would this **** you off

other then the long wait time.....which should be expected at dealers, i dont see anything in there i would be upset or angry about
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Old 10-15-2018
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Re: Would this **** you off

Originally Posted by mikey1 View Post
other then the long wait time.....which should be expected at dealers, i dont see anything in there i would be upset or angry about
I don't agree. They should obviously check, and if it's good say nothing.

I've learned just how incompetent the computer system is.
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Old 10-15-2018
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Re: Would this **** you off

Originally Posted by dnj571 View Post
I don't agree. They should obviously check, and if it's good say nothing.
Most customers are quite happy that we do check and inform them of their cars recall status.
I've learned just how incompetent the computer system is.
??

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Old 10-15-2018
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Re: Would this **** you off

Originally Posted by ezone View Post
Most customers are quite happy that we do check and inform them of their cars recall status.
??
Well, you have some shady customers. 🙂
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Old 10-15-2018
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Re: Would this **** you off

Originally Posted by dnj571 View Post
Well, you have some shady customers. 🙂
You spelled 'happy' wrong.
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Old 10-15-2018
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Re: Would this **** you off

Originally Posted by ezone View Post
You spelled 'happy' wrong.
Shill
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Old 10-15-2018
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Re: Would this **** you off

Originally Posted by dnj571 View Post
I don't agree. They should obviously check, and if it's good say nothing.

I've learned just how incompetent the computer system is.
"Oh my god I am going to die. I bought a honda and watched the news and the news told me my car is going to kill me. Is my car safe? What do you mean its safe? How do you know it is safe?" From some random owner

Are you in the US? The US media has been blasting honda for almost 10 years about the safety of honda airbags. Those airbags are under a federal recall. People are scared of them because PEOPLE HAVE DIED from those airbags. The problem with them was entirely due to a supplier that supplied them to honda, Toyota, dodge, and ford, and maybe some others I don't know about. People are concerned about those airbags. The supplier was corrupt and knew about safety issues and did nothing, which left the car companies holding the bag.

Why did a service advisor tell you that there are no recalls? Because now you know that your car does NOT need an airbag recall, so when you see a news story about it next week you won't get scared and wet yourself everytime you drive your car.

Congrats on your new to you car purchases. Those were pretty good civics.

For the record I have had to change the airbag in mine twice now due to this recall.
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Old 10-15-2018
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Re: Would this **** you off

OP: So, hearing good information such as your car doesn't need any recall service pisses you off? I guess you'd really go into dick-mode if they told you it did need recall service...lol
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Old 10-15-2018
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Re: Would this **** you off

Originally Posted by mcnoople View Post
so when you see a news story about it next week you won't get scared and wet yourself everytime you drive your car.

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Old 10-15-2018
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Re: Would this **** you off

I'm not up to terms with defintions. I should've said repossession.

No email or text follow ups.
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