h4ldol

A while back I ordered some '04-05 tail lights for my '02 Civic EM2. I noticed that the boxes were both resealed after having clearly been opened already. What would the possible reason for this be? The lights looked okay as far as I could tell, but it did seem odd. I don't the lights come with any other parts that would have been taken out and sold separately (e.g. parting out a kit), so do you think it was a previous returned item from a customer that they resold to me? It wasn't a good feeling at all, and the first time after ordering tons of oem parts from various dealers around the country (online) that I got a factory sealed box that had been opened and resealed. First time ordering from Majestic though.

mikey1

yes.......

ezone

Probably opened to inspect for damage prior to shipping it to you, to ensure they weren't sending you something already broken.

h4ldol

I don't know, I'm more inclined to agree with mikey1.


I've ordered plenty of parts from Honda and Toyota dealers, including two pairs of headlights and one pair of taillights, and never saw a box that had been opened and then resealed. I don't know what kind of protective packaging Honda uses if at all, but I would have expected there to be some type of film or wrapping on the lights but there wasn't any, it was just a light sitting in each box (cushioned lightly by cardboard cutouts). If Majestic was worried about items not being broken/damaged, I would have thought they would wrap the lights in some bubble wrap for good measure considering how little protection there was in the actual box.


It was definitely fishy and I know I won't use Majestic Honda again in the future.

GolNat

iTrader: (7)

Are they damaged?

So if someone returns a part they should throw it away? Sell it at a discount price? It's still a new working part.

I have ordered many parts from them and have never had any issues.

drhawkinz

If the product isn't damaged, shows signs of use, or missing parts then what does it matter??

You remind me of this woman I sold a camera to when I worked retail. She asked me to open a "new in a box" camera so she could see it in person. After she saw it and liked it, she asked for one that was still in a box to purchase. She didn't want the brand new one I had just opened in front of her face.

mikey1

h4ldol

That's fine if you and others don't mind paying full price for a "new" part and then find out that it was likely a customer return that was resealed, but I know I don't find that okay. If I buy an iPad or a laptop or TV I know I wouldn't be okay paying full price expecting a new, unopened item straight from the factory and finding out that it's a return. I suspect most people wouldn't be and anything else is really just rationalization. And that example by the guy after you is just retarded.

mikey1

i agree with you,

i shop at a local computer store quite often, on some parts they have returned "open boxes" (re-sealed) for 10% off the regular price, but i still choose to pay the full price to get a new unopened box

h4ldol

Right, it's not a problem if they disclose that the item is an open box or customer return. Then I would simply choose another vendor who doesn't do that. But don't sell me a return or opened item and pass it off as brand new, unopened, never used. Shady business practice, and probably technically illegal.

drhawkinz

They could of just as easily put a returned item into a new box and sent it to you and you would have no idea. You would think you received a new item because it's not damaged or missing parts and would say that Majestic is a reputable company instead of a shady business.

Unless you work there you don't know if it's intentional misrepresentation, accidental misrepresentation, if the part came in a beat up box so they moved it to a better looking box, if it was sold and then returned, if it was sold, installed and then returned, etc etc etc

If it still looks brand new and isn't missing any parts, then why has the price depreciated?

ezone

Why not call Majestic and ask them.
It's only some perfectly good unadulterated taillights that were shipped in somewhat questionable(?) boxes......



It's not like someone removed the tape from the hotel toilet seat that says it was 'sanitized for your protection'.

It's not like you bought some bottles of Tylenol that had been tampered with.
Reference: https://en.wikipedia.org/wiki/Chicago_Tylenol_murders

h4ldol

It's simple. If you buy a computer or cell phone or tablet are you fine if the box has been opened by the seller and resealed and sold to you as new? Same idea. If your "new" iPad works just fine but was in an opened box and resealed, then why complain, right? You buy a TV from Amazon and it's in a resealed box, no problem, right?

Nice to see people stick up for their favorite Honda parts seller but in any case, I think it's shady because I've been buying Honda and Toyota parts for years from dealers all around the country and never had this happen. I know I don't plan on using Majestic again but power to you if you don't care.

ezone

You didn't buy consumer electronics from them.

You bought taillights.


What did they have to say when you called and asked about selling you parts that were already opened?

OptimisticWay

Same here. I have ordered hundreds of dollars worth of parts from them for over 10 ten years and I can swear to never having a problem with any part that I ordered from Majestic Honda. I am only loyal to them because they are the cheapest parts supplier of OEM Honda parts. The second I find it cheaper somewhere else, I've already forgotten their name.

OptimisticWay

I agree with you about the open box if indeed that is what happened.

What I don't agree with is you flaming them here on a forum for others to see without informing Majestic Honda about your experience and allowing them the chance to explain and/or make it right.

You need to complain to Majestic Honda first and allow them the opportunity to correct any misunderstanding that may have taken place before taking to the street and bad mouthing them.

How would you like it if you built a reputable company and you discover online one day that one of your recent customers decided to thrash your reputation on a forum over a misunderstanding or perhaps an accident from a newly trained employee or an employee that grabbed an open box in a rush unintentionally without addressing the issue first with your customer care center? I would venture to guess that you would not like this happening to you.

My advice to you, contact Majestic Honda directly over the phone and post the results of your experience here as a follow-up.

RIPSAW

I agree. Don't do childish flaming or tin man act undermining competitors. Been a little different if it had been a electrical computer type part. Even I like getting them sealed. However, any problems should be dealt directly first with supplier. They will take care of you if you are polite. Probably even if you are not if it's a big one that is directly their fault.

If the parts worked no big deal. No need for flame. Check our sponsors first.. Majestic , College etc.. many others. Price match and save money if you have time and patients. Good old American way. They all are nearly always better $ value even with shipping compared to what my local dealer wants. Remember, free shipping on black Friday and certain other days. Sign up for their free email newsletter. And always compare shop.

h4ldol

I think it's a bit of a stretch to call it "flaming" but in any case I'm done with this thread. By the way, I encourage everyone to purchase Honda parts from Majestic Honda, #1 online OEM parts Honda dealer!

OptimisticWay

How would you like it if you built a reputable company and you discover online one day that one of your recent customers decided to thrash your reputation on a forum over a misunderstanding or perhaps an accident from a newly trained employee or an employee that grabbed an open box in a rush unintentionally without addressing the issue first with your customer care center? I would venture to guess that you would not like this happening to you.

My advice to you, contact Majestic Honda directly over the phone and post the results of your experience here as a follow-up.

WHY DO YOU CHOOSE TO NOT CALL MAJESTIC HONDA YOURSELF? ALL THE TIME YOU HAVE SPENT HERE TALKING ABOUT IT AND IT COULD HAVE BEEN RESOLVED.

lowlife9

i buy all of my OEM honda parts from majestic honda never have i had any issue with them.