ks2001

Recently broke down on the highway far from home. Had the car towed to a Honda dealer for service. Big mistake. This dealer did not fix the problem, charged a fortune and sent us on our way - only to break down again 10 miles later with the same problem.
I complained to the dealer, all the way up to the General Manager, with no results.
I wrote & talked to American Honda Customer Service. They claim that since the dealership is independent, American Honda has no control over them. (Who knew that corporate had no control over the dealers that use their name!) Anyway, Customer Service claimed that they were the end of the line for complaints.
Anyone have any idea how to get this resolved? (I've also complained to Better Business Bureau. They give this dealer a D-. Wish we had known! They have not been able to resolve the problem either.)
Thanks!
(Meanwhile, be aware that not all Honda dealers are "Honda owned" dealers. Soemthing I wish we had known.)

lazlong

Make sure you document everything. Then either pay a lawyer to make a threatening call to them or take that money and file in small claims court. Usually the filing fee is $100-300 and in some jurisdictions lawyers aren't even allowed.
Other than that if you make them lose customers/money they will definitely pay attention. My uncle once bought a dodge that was a total lemon. Dealer wouldn't do anything. He made a huge sign that read "This dealer sold me a lemon", put it in the bed and had it towed and dropped right in front of the dealer. Of course they called the cops who told them that since it wasn't on private property and wasn't blocking traffic then they couldn't have it removed unless it sat there for more than 3 days. Needless to say he got a new, non-lemon it about 3 hours.
Good luck.

gearbox

iTrader: (95)

yeah unfortunately many dealers are just low level auto shops using honda's good name and charging crazy prices for repairs that are usually performed by inexperienced mechanics.