Originally posted by n318z Bad news everyone. Finished the installing completely tonight. Took the car out for a spin. Heard something fall from the engine sounding like a hose clamp or bolt so, i head back to the shop. Find out a bolt that connects the compressor to the turbo has backed out and fell off. Now leaking air and oil from turbo. Called Brad but, it was too late tonight to talk to someone. He will be calling me back in the morning to see what we can work out. Everyone stay tuned for further info.
He states that "a bolt that connects the compressor to the turbo has backed out and fell off". I have not assembled one of these turbo kits. Someone who knows might be able to answer these questions. Does "that bolt" come prefastened straight from Garrett? If not, does TD fasten that bolt? If not, then did n318z? I'll bet that "this bolt" was incorrectly torqued or might have needed some type of "lok-tite". The bottom line is someone dropped the ball. We should find out who, THEN point fingers.
Last edited by MatrixShark : 06-03-2003 at 05:58 PM.
I understand the "not bashing". I am not mechanically certified but the person who has been helping is. As far as the bolt I would say that Garrett and myself is the one who dropped the ball. Garrett should have tightened the bolt and I should have checked all bolts on the turbo unit itself before I installed it. Even though I really shouldn't have to check those bolts. I mean you buy a new car, you don't bring it home and check all the bolts do you.
Originally posted by n318z Garrett should have tightened the bolt...
That's what I thought. Since Garrett turbos are not unique to TD kits, this could have happened to anyone. Seems like $hit luck to me. TD does warranty the kit. If the turbo unit can't be recovered, they will probably send you a new one. With all eyes on this situation they will probably want a quick resolution. Keep us posted.
Originally posted by zinkyroo Hope either turbo discounters or Garret warranties this!
From a PR standpoint this could go either way. Take care of this issue with a quickness and TD earns the respect of all the people on the fence about purchasing the kit. However if they don't take care of it, they stand to lose thousands of dollars from all who are waiting for results before they buy. To me the answer is obvious.
