Everyone that currently has outstanding issues with Stafford Fabrications please post

Derek-CEO · 10-04-2004

Mike has told me that all issues are resolved but one. I need to know if that is correct or not. I need you to post here ONLY if you have outstanding issues with them.

Info needed:

Real Name
Date of SF order
What you ordered
Outstanding issue in detail

Thay also want their vendor membership reinstated. I am conducting a poll to see what you guys think about this. It may or may not have an impact on the decision the admins here make.

D

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civic01vtec · 10-04-2004

Name Jason Rinehimer

Date ordered November 4th, 2003........Almost 1 yr ago

Ordered full kit with a RFL bov upgrade

Outstanding issue i still haven't received my RFL bov

Civic Type S · 10-05-2004

NAME Joel Swisher

DATE ORDERED The week of August 20th 2003

Ordered Full kit with alcy injection and DUAL STAGE BOOST CONTROLLER

OUTSTANDING ISSUE DUAL STAGE BOOST CONTROLLER

Catalystsgrl · 10-05-2004

civic type s, they never perfected the dual stage controller. It would not hold the high setting. If you want, they can give you a refund on that part.

Civic Type S · 10-05-2004

my fiancee's car is faster than yours. I like that!!!

ANYWAY, that would be awesome if I could get my refund of ($100) One Hundred U.S. Dollars. And believe me you will get nothing but praises from me, e mail me when you send me my check

Catalyst · 10-05-2004

May i paypal it to you (plus paypal's 3%)

jkarge · 10-06-2004

jason karge
feb 14 2004
full kit w/ equal length manifold
no kit received

Catalyst · 10-06-2004

jkarge, we are still in good communication about the status of your new kit, right?
We should be sending it out pretty soon. And i did recieve your change of address email.

Civic Type S, email your address to me at Staffordfabrication@yahoo.com

aznboysrfr · 10-06-2004

this happened quite a while ago, I don't know if it is important enough to consider, but Mike Stafford had gotten catalyst to work on my car (he was installing a new turbo that didn't smoke), inwhich he ended up breaking off one of the exhaust bolts (and the stud) was literally stuck in the place where it screws into. His near exact words were "just take it to a muffler shop, they can have it out for about ~$100"

I could not believe what I was hearing. Not only that, RIGHT after he worked on my car, it threw a check engine light and my o2 sensor was bad, so he told me to go order another one. More craziness.

I ended up paying $160 total ($100 for exhaust bolt removal, $15 for new exhaust bolt + spring, $45 for new o2 sensor) out of my pocket because of a crappy job.

I don't expect SF to do anything about this, but it still receives a "No" as far as instating their vendor memberships go because of bad customer service.

Catalyst · 10-06-2004

you forget to mention that it was almost midnight, and we were replacing a part for free, not even charging labor. I am sorry for the bolt. When i worked at a muffler shop i charged a fee of $25 for broken stud removal. Stafford offered to reimburse you for the stud, but you didnt contact us again about that. But the O2 was not even taken out. Since yours is an ex, it is in the stock pipe, which we didnt touch.

Normally when a turbo goes bad, we would make you take the turbo off, send it to us, we would inspect it, then send you a new one and you need to put it on. Since you were close(er) to us, we opted to swap it for free. We didnt keep your car for several days nor did we leave you without a working car for a long period of time. and we were there past midnight. Normally a shop would leave at 5 or 6 and you would have had to wait til the next day.

We did have some miscommunication on both ends. And i did accidentally break off your bolt. But we were there 7 hours after closing time.

aznboysrfr · 10-06-2004

Quote:

Originally Posted by Catalyst

you forget to mention that it was almost midnight, and we were replacing a part for free, not even charging labor. I am sorry for the bolt. When i worked at a muffler shop i charged a fee of $25 for broken stud removal. Stafford offered to reimburse you for the stud, but you didnt contact us again about that. But the O2 was not even taken out. Since yours is an ex, it is in the stock pipe, which we didnt touch.

Normally when a turbo goes bad, we would make you take the turbo off, send it to us, we would inspect it, then send you a new one and you need to put it on. Since you were close(er) to us, we opted to swap it for free. We didnt keep your car for several days nor did we leave you without a working car for a long period of time. and we were there past midnight. Normally a shop would leave at 5 or 6 and you would have had to wait til the next day.

We did have some miscommunication on both ends. And i did accidentally break off your bolt. But we were there 7 hours after closing time.

actually it was about 7-8pm. I know what time it was because I waited there and I was very pissed about it. I had gotten there maybe around 3-4pm and waited another few hours for you guys to get there and take my turbo off

I DID try to contact you, many many times, however if you don't recall, your pm box was full and Stafford's voice mail was also full

Well, care to explain what happened? I had been running the o2 simulator on the pipe for MONTHS and coincidentally my cel comes on for an "o2 sensor heater malfunction" right after you replaced the turbo?

I paid $300 for you guys to install the turbo kit, so you would actually charge me even more for labor for a faulty turbo?

actually you guys -were- there until almost midnight the FIRST night ... which was the installation, which was a totally different night than when I came back to get the turbo replaced. I was at the shop for a total of 12.5 (14 total if you include the lunch break at that burger place) hours ... 9am to 11pm I was there.

Catalyst · 10-06-2004

We never touched the O2 sensor. We never dropped the exhaust.

And yes, normal shops would charge to replace a faulty part. Look at XS engineering. When their part caused a massive fault in a customers car, they would not even warantee the part. So the customer had to pay in excess of $800 to replace that part and the turbo (which the faulty part destroyed).

Catalyst · 10-06-2004

either way, we both made our points. so let the people vote on the poll and lets not take this thread away from everyone else who needs to post.

yourinmyw0rld · 10-06-2004

Name: John
Date ordered: One of da first kits don't remember da date
Ordered: full kit
Outstanding issue: catalyst u told me that ur going to get me new Charge pipe's cause my is da old style in RED

Ahtasham · 10-06-2004

Ahtasham Sheikh
Feb 2004
Ordered Full Kit will all upgrades
Got the kit but few small parts missing, pmd the list to Catalyst

slowciv · 10-07-2004

Josh lacella
Feb 35 2004 part of GB
ordered full kit with all upgrades
missing several small parts, mani was in bad shape as well as dents in the intercooler, pipes were supposed to be black, and sf logo painted black but is blue..let me kno how we can resolve these issues.. still sits in the box untouched

Catalyst · 10-07-2004

Here is your Invoice i got from truehonda. I have several copies that he emailed me throughout the entire time it took to get the kit. The piping color was the same as futureRSX's.

And what small parts?

To: Josh Lacella Skatm98@msn.com

PURCHASE ORDER SALESPERSON
000200404 Edward Lichstein

DESCRIPTION QUANTITY AMOUNT
Stafford Fabrications Turbo Kit (Basic) 1 xxxx.xx

Equal Length Manifold Upgrade 1 xxx.xx
Turbo Upgrade 1 xx.xx
Alcohol Injection Upgrade 1 xx.xx
Piping Powder coating and SF Logo on Front of Intercooler [color: FutureRSX same coloring] 0.00
PAY-PAL SURCHARGE xx.xx
SHIPMENT/DELIVERY xx.xx
TOTAL DUE $xxxx.xx

Payment: Money Order or Certified Check

TO INSURE PROPER CREDIT PLEASE RETURN REMITTANCE COPY OF THIS INVOICE WITH PAYMENT

Remit to: TrueHonda, Inc.
740 Samson Way
Northbrook, IL 60062

If you have any questions concerning this invoice, call 847-814-5151

Catalyst · 10-07-2004

john,

I have had your part here. I thought you were supposed to come up? ive been waiting for months. I never got another PM nor phone call.

RedDragon333 · 10-07-2004

Zachary Hebert
Feb Group Buy (TrueHonda)
Full SF kit with upgraded turbo, equal length manifold, powder coated pipes in rallye red
The kit that was sent to me several months ago had parts missing, the turbo had metal shavings falling out of the turbine, the FMIC was bent in places that shipping was unable to damage, paint was chipped and pipes were dented. The SF logo on the FMIC was chipping and flaking off on the cardboard that was sent with the kit. The welds on the exhaust manifold and downpipe were horrible at best and had pinholes. I contected Mike at SF and they were MORE than willing to send me another kit. The second kit took a while longer to get due to the request of the new fuel system I requested. It was sent to me free of charge and the second kit i received was 100% better in quality. I vote the vendor license should stay because of thier willingness to repair the problems. My comlplaint is that time it took to take care of the entire transaction and the fact that a BOV wasnt sent with the new kit. THe BOV situation is being taking care of as i write this.

Jeff · 10-07-2004

My sf kit has metal shavings through out the whole turbo and charge pipes. They metal shavings were just powered coated over

SO now i have to get all the pipes re-powered coated after there cleaned out, another 200 bucks.

slowciv · 10-08-2004

i will gladly send u pics of the pipes they are grey i just checked them. the sf logo is blue dents in the intercooler, not small ones a big one looks as if crushed from the top.and the manifold isnt in the best of shape.i would like to send it back and recieve a new manifold as well as the intercooler

slowciv · 10-11-2004

whats the deal its been 3 days and cat u have posted in other forums in the past 3 days.. i dont think im asking for 2 much except the worksmanship i was promised and payed for..

Catalyst · 10-14-2004

Ive been answering PM's constantly. PM me and we'll talk.

slowciv · 10-14-2004

thank u so much!!

slowciv · 10-21-2004

hey cat i sent those pics to ur email address,so u should have them and let me kno cause u guys are coming to vegas for sema. would be really great if u could bring them with u. thanks

Civic Type S · 10-23-2004

I am still waiting on my 100 dollar check, I sent you all my info 2 weeks ago should I start looking in my mailbox everyday now

jkarge · 10-24-2004

so what is going on with the kit, you keep telling me that you are sending it out soon and i still have no kit. it has been over 8 months, what is going on?????? come on now, a kit or a refund!!!

slowciv · 10-25-2004

ok well it has been several days without any replies..im getting tired of this. u asked for pics and i sent them. have yet to answer or say anything. u guys are coming to vegas for sema i dont see the prob in bringing the parts.like i said i am going to sema and can pick up the parts the first day and give u mine. im tired of no responses. this is old now. takes u 2 mins to answer..whtas the deal??

Civic Type S · 11-02-2004

one month later and still no 100 dollars from Stafford fabrications. Everyone that has posted in this thread, did any of yous get any restitution yet

aznboysrfr · 11-03-2004

no. probably never will.