I had a bad experience recently..... see link
http://www.7thgencivic.com/forums/sh...27#post4000327
basically they cut the tie rod end (not sure wat u call that, where the cotter pin is) and they never told me about it... went over pot holes, tie rod came off, almost crashed (luckily was going about 30mph)
I went back to the shop n ask them to fix it, they just use the air gun to tighten the bolts (without the pin,cuz the hole is cut off), and I ask them were there suppose to have pins to secure the bolts,they said no it came like that without pin hole.