Hi guys, me and my girlfriend have been having some troubles, and if you read the email sent to Trojan you'll see why.
Hi Ive been a loyal user of Trojan condoms for some time now and have't been experiencing any problems until recently.
About 2 weeks ago my girlfriend and I bought a new 12 pack of Tojan Magnum Condoms. Now before I begin I would like to establish the fact that I am experienced with using condoms, both applying and removing them so please don't send me an e-mail saying that it was human error on my part as to why your product failed. Anyways, after using the first condom out of the pack I noticed the condom had broke. It didnt just break at the tip or a small tear, it broke in half. We went to the emergancy room and stayed there for 4 hours awaiting a perscription for Plan B, an emergancy contraceptive, this whole escapade costs a total of $136, all because your $2 product didn't do the sole thing it was ment to do. Were we mad? no. We were slightly upset at the cost of the hospital bill but after countless success with your condoms a single failure wasn't to be unexpected. However tonight, or should I say this morning, 3:26 in the morning to be exact, I sit here writing to your company out of pure anger. Anger that your product not only failed once, but twice in a row. It tooks weeks to convive my girlfriend that it was OK to have sex again, and what happens? We get another broken condom along with another $120+ bill from the hospital. Now it simply irrates me that your product is designed to do one simple thing and that is to prevent pregancy. Now if you would be so kind as to tell me why your product can't achieve the goal it was solely designed to do? Could you tell me what other industries allow they're product to fail and waive it off as an acceptable percantage of failure that is to be expected? To the best of my knowledge any product that fails and requires the consumer to pay out of the pocket expenses to correct the problem the product should have prevented, the manufacturer is required to pay the total in damages as far as the goverment sees it you are providing a product, when this product fails it as if I just handed you money and recieved no service at all, does this sound very legal to you?. Now as your company is most likely well aware the morning after pill, Plan B in particular, does not prevent pregancy 100%. to be accurate it reduces the risk of pregancy to under 1%. Now should our luck fall on that 1% and my girlfriend become pregant,legal action will be taken upon your company to pay for her medical expenses.
Now any advice on this subject matter whould be much appricated. But I am most curious in wether or not legal action can be taken. Like I said in the email, to the besy of my knowledge any product that fails to do what it was designed for the consumer is compensated for the price of the product and any expenses this faulty product has caused.
Trojan =
Thanks
Boost
